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GSA / touchpoints

Feedback platform for continuous improvement of systems, services, processes, and policy.
https://touchpoints.digital.gov
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Multiple responses can’t be submitted via modal because success message isn’t cleared. #1643

Open adunkman opened 1 week ago

adunkman commented 1 week ago

We’re in the process of implementing Touchpoints using a custom styled button in the 18F Guides (https://github.com/18F/guides/pull/723). Through testing, we’ve noticed that a user can’t submit multiple responses to the same page — the second time the modal is activated, the success message is still displayed rather than the form.

Here’s a quick demo:

https://github.com/user-attachments/assets/456bf684-5830-46a9-9e99-70987b6dd9b1

Ideally, we’d like to allow our users to submit multiple comments.

ryanwoldatwork commented 1 week ago

The confirmation message stays to discourage a user submitting multiple comments on a given page. This is often exploited by bots and scripts.

Refreshing the page renews the form. Not inclined to change this behavior, as users requested this a few months ago.

Can you share a bit more about your use case and why a user submitting multiple comments on a single page experience is desirable?

adunkman commented 1 week ago

Sure!

We often have longer pages of content on guides, and I’d like to encourage folks to provide feedback as they read.