[ ] Develop and host a “User Testing Workshop” at GSA where teams can learn methods, practice, and share ideas, to ensure they have the expertise and resources to collect data, analyze it, and take action on the findings.
[ ] Promote existing UX training resources
[ ] Promote existing UX tools
Site manager tasks:
[ ] Conduct some form of user testing at least twice per year
[ ] Analyze findings
[ ] Create and execute an action plan to address findings
Story
As a website manager
I want to conduct user testing
So that I identify and fix customer pain points
Acceptance Criteria
Given that GSA hosts a website
When a user visits that website
Then they can easily find, understand, and use it
Conduct more user testing.
Working group tasks:
Site manager tasks:
Story
As a website manager I want to conduct user testing So that I identify and fix customer pain points
Acceptance Criteria
Given that GSA hosts a website When a user visits that website Then they can easily find, understand, and use it