I need help. My Razer Ornata Chroma is not showing in razerCommander.

[ghost]

my device isnt showing in razer commander i got the application and it says no devices connected and i have my razer ornata plugged in. I have installed the application and i dont know what to do from there.

[GabMus]

What distro are you running? What version of the driver did you install? How did you install razercommander?

Answer these questions, then open up a terminal, write razercommander, press enter and send the output.

[ghost]

OK so I downloaded this on my Ubuntu 16.04 https://openrazer.github.io/#ubuntu then I downloaded these 3 links by clicking them and the links when to my files https://github.com/GabMus/razerCommander/releases/tag/1.2.1.1 and one of them I clicked on them and it opened an installer for razerCommander then I installed it and I also installed python 3.6 and that all I did also when i type in razercommander it says razercommander Importing device logic, waiting for daemon Device logic loaded, daemon is alive no devices no devices no devices

[Kah-leeb]

hey i did the same thing and it didnt work

[GabMus]

@zachary12345678 did you reboot after installing everything?

[ghost]

Original text:

how do i reboot and did i install everything and i installed by the razercommander_1.2.1.1ubuntu1_all.deb file and i just clicked on it and it installed the i needed i installed everything in the links and the links where put into my files by the way I am sorry if it takes a while for me to respond i have school and and i have to study for finals

---

Edited by GabMus:

How do i reboot?

Did i install everything I needed? I installed ~by~ using the razercommander_1.2.1.1ubuntu1_all.deb file and i just clicked on it and it installed. ~the i needed~ (???)

I installed everything in the links and ~the links~ the files you linked me ~where put~ were downloaded ~into my files~ on my computer.

By the way, I am sorry if it takes a while for me to respond: I have school and and i have to study for finals.

[GabMus]

how do i reboot

Power off your computer and turn it back on.

did i install everything i needed?

If you installed openrazer-drivers, openrazer-daemon and python3-openrazer, yes you did.

I installed using the razercommander_1.2.1.1ubuntu1_all.deb file

That's correct.

[ghost]

So why isn't my razer ornata linking to razerCommander I also did pollychromatic I think that's what's it's called and the same message popped up which was no devices found and I had my razer ornata plugged in

[GabMus]

Again, did you reboot after installing the drivers?

[Kah-leeb]

Yes

[ghost]

Yes I have but who's Kah-leeb and why does he keep on randomly join this conversion and when i said Razer Ornata im sorry i meant Razer Ornata Chroma

[GabMus]

He's another user that apparently has the same problem as you.

Anyway, run this command and send over the output: lsmod | grep razer

[GabMus]

Also @zachary12345678 try using punctuation in your comments. Trying to understand any of your comments is a real challenge .

[ghost]

OK, I will.

[ghost]

OK, I ran the command in Xterm and nothing happened.

[GabMus]

Good, this means that you don't have the kernel driver installed. The reason is that you probably don't have the headers for your current kernel, try running this command: sudo apt install linux-generic linux-headers-generic.

This command will ask for your password. When you're done, reboot your computer and try opening up razercommander again. If it still doesn't work, do the following:

• run razercommander from the terminal again, and post the output here.
• run lsmod | grep razer again and post the output here.

[ghost]

I ran the commands and downloaded the stuff you told me and nothing has changed it still says no devices connected. Then when I opened Xterm and ran razercommander it opens up and it says 3 or 4 times no devices. Then I type in lsmod | grep razer nothing happens it still says No devices Connected on razercommander.

[GabMus]

I ran the commands and downloaded the stuff you told me

did you reboot after running the command?

[ghost]

Yes, I rebooted after running the command. Nothing has changed

[GabMus]

Run the following and post the output: dpkg --list | grep razer

How did you install the openrazer driver? Using the ppa?

Also, try running sudo modprobe razerkbd and the run razercommander again from the terminal, post the output of both.

[ghost]

When I run dpkg --list | grep razer it says ii openrazer-daemon 2.1.1~ubuntu16.04.1 amd64 OpenRazer Device Daemon ii openrazer-doc 2.1.1~ubuntu16.04.1 all Documentation and examples for the OpenRazer Tools ii openrazer-kernel-modules-dkms 2.1.1~ubuntu16.04.1 amd64 OpenRazer Peripheral Drivers ii openrazer-meta 2.1.1~ubuntu16.04.1 all Metapackage for OpenRazer components ii python3-openrazer 2.1.1~ubuntu16.04.1 all OpenRazer Python Library ii razercommander 1.2.1.1ubuntu1 all Razer device manager for Linux

[ghost]

I'm sorry I don't know why some of the XTerm code is crossed out

[ghost]

And also when I type in sudo modprobe razerkbd it asks for my password and then it says not found in directory /lib/modules/3.8.11

[GabMus]

@zachary12345678 Use gnome-terminal instead of xterm and post the full output of those commands

[ghost]

When I type gnome-terminal in Xterm it says command not found

[GabMus]

Are you sure you are on Ubuntu 16.04?

Post the output of lsb_release -a

[ghost]

This is what it says when I run the command lsb_release -a No LSB modules are available. Distributor ID: Ubuntu Description: Ubuntu 16.04.3 LTS Release: 16.04 Codename: xenial

[ghost]

hello?

[GabMus]

This looks like either an upstream issue or something wrong you did that I can't see myself. Either way, it's not a razerCommander specific issue, I think you'll have better luck opening an issue on the upstream driver repo: https://github.com/openrazer/openrazer/issues/new