Keep getting the essage "There's a problem with your account..."

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What steps will reproduce the problem?
1. Browse to the self checkout test site http://smapeepz.dyndns.org
2. Manually entered several card numbers

What is the expected output? What do you see instead?
I get "There's a problem with your account.  Please see a circulation clerk"

What version of the product are you using? On what operating system?
The very latest version of open-source-self-check, Sirsi Symphony/Unicorn with 
SIP2(authentication required) running on port 6002(port tested to be open).  
Hosted on Ubuntu web server (which is successfully hosting other PHP5 based 
websites)

Please provide any additional information below.
Our Sirsi-Symphony library system has been configured with SIP2 in order to 
work with OVERDRIVE and I'm current using the same authentication credentials 
as what OVERDRIVE is using.  initially the problem was the port was blocked so 
I was getting the "out of service..." message then got the port sorted, since 
then I can't get pass the "there's a problem with your account..." response 
from the self-check.

I want to know how I can fix this or is there anything I need to do with Sirsi 
SIP2 configs to make all this work as it should.  

Thanks in advance.

Original issue reported on code.google.com by michael....@gmail.com on 2 Nov 2011 at 5:10

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I was able to get it to work with "WEBSERVER" (Sirsi's pac user account). Have 
you tried multiple cards?

Original comment by ericmelton1@gmail.com on 2 Nov 2011 at 5:23

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Thanks for the quick response.

Yes I've tried multiple cards, how did you make it to work, how do you
enter "WEBSERVER?"  Can you explain more please.

Original comment by michael....@gmail.com on 2 Nov 2011 at 5:36

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I did'nt configure the SIP2 myself but I was able to find the config:

PORT|6002|
LOGIN|N|Y|
USER|MYUSERNAME|
PASSWORD|MYPASSWORD|
STATION|MYSTATION|
SELFCHECK_LOGGING|1|
SELFCHECK_PIN_REQUIRED|Y|  
SELFCHECK_SUPPORTED_MESSAGES|YYYYYYYYYYYNNYYY|
POLICY|ITYP|
MAGMEDIALIST||

I was wondering, since the selfcheck_pin_required parameter is set to Y,does 
the open-source-self-check app support this?

Original comment by michael....@gmail.com on 2 Nov 2011 at 7:30

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You can try copying your settings for port 6002 in the config file and paste 
them at the bottom of the file. Change the port on the settings you pasted to 
6001 (or some other available port) and SELFCHECK_PIN_REQUIRED to N. restart 
the sip service and change the port in the selfcheck config file and try again.

Original comment by ericmelton1@gmail.com on 2 Nov 2011 at 7:32

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Hmmm did that, same result.  About your first comment, was that a test on your 
own setup or have you gone into the test site mentioned above?

Is there a simple PHP script I can use to test the SIP2 connectivity and be 
able to at least query the patron's name?

Original comment by michael....@gmail.com on 2 Nov 2011 at 9:10

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My test of "webserver" was done on the link you sent me. To test the 
connectivity you can open the url for the responses.php file (included in the 
download) in your web browser (you cannot query patron names with sip2).

Original comment by ericmelton1@gmail.com on 2 Nov 2011 at 9:34

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Thanks, this test will help me a lot in fine tunning my SIP2 config. 

Original comment by michael....@gmail.com on 3 Nov 2011 at 6:53

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Original comment by ericmelton1@gmail.com on 28 Apr 2012 at 10:19

• Changed state: Done