Implement Technical Support Messaging for the Administrator

[Angel591Diaz]

Implement Technical Support Messaging for the Administrator

Issue Summary

Introduce a technical support messaging feature to allow users to contact administrators for support directly through the application. This functionality will provide a structured communication channel for resolving technical issues and user inquiries efficiently.

Objectives

1. User-Initiated Messaging:

   • Enable users to initiate a support message or request from their profile or settings.
   • Allow users to describe their issue and attach relevant screenshots or files, if necessary.

2. Administrator Support Interface:

   • Provide administrators with a dedicated interface to view, respond to, and manage support messages.
   • Include a structured view for each message thread with user details, issue description, and any attached files.

3. Real-Time Messaging:

   • Implement real-time messaging between users and administrators to facilitate timely support.
   • Ensure message delivery confirmation and read receipts for transparency.

Technical Details

• Database: Set up a collection or table to store support messages, with fields for user ID, message content, timestamps, and attachments.
• Notification System: Implement in-app or email notifications for both users and administrators when new messages are received or replied to.
• User Interface: Design separate user and admin interfaces for creating, viewing, and responding to support messages.

Acceptance Criteria

• Users can initiate a technical support message with optional file attachments.
• Administrators can view, respond to, and manage support messages from a dedicated interface.
• Both users and administrators receive notifications for new messages and replies.

Tasks

1. Create a database structure to store support messages and attachments.
2. Develop user-side UI for initiating support requests with an option to add attachments.
3. Build the admin interface to view and respond to support messages.
4. Implement real-time messaging and notifications for message events.
5. Test for usability, message reliability, and notification accuracy.

Notes

• Ensure data security for all messages and attachments.
• Keep communication respectful and user-friendly for both parties.