Implement a technical support messaging feature to allow users to directly reach out to technical support within the application. This functionality will provide users with a convenient way to report issues, ask questions, and seek assistance.
Objectives
Support Request Interface:
Enable users to access a support messaging option from their profile or settings.
Allow users to describe their issue in detail and optionally attach relevant screenshots or files for better context.
Real-Time Communication:
Implement real-time messaging for quick responses from support, improving response times and user satisfaction.
Ensure delivery confirmation and read receipts for user messages.
Notifications and Updates:
Notify users when they receive a response to their support query.
Allow users to track the status of their support requests for greater transparency.
Technical Details
Database: Set up a structure to store support conversations, with fields for user ID, message content, timestamps, and attachments.
Notification System: Implement notifications (in-app or email) to alert users when they receive a response.
User Interface: Design a user-friendly interface for composing and viewing support messages.
Acceptance Criteria
Users can initiate support requests with a description and optional attachments.
Users receive notifications when their support messages are responded to.
Support messages are delivered in real-time, with indicators for message status (sent, delivered, read).
Tasks
Design and implement the user-side interface for initiating and viewing support messages.
Set up a database schema to store and organize support conversations.
Implement real-time messaging functionality to facilitate fast communication.
Create a notification system to alert users of responses from support.
Test for usability, message reliability, and notification functionality.
Notes
Ensure privacy and security of all messages and attachments.
Provide an intuitive user experience that encourages users to reach out for assistance.
Implement Technical Support Messaging for Users
Issue Summary
Implement a technical support messaging feature to allow users to directly reach out to technical support within the application. This functionality will provide users with a convenient way to report issues, ask questions, and seek assistance.
Objectives
Support Request Interface:
Real-Time Communication:
Notifications and Updates:
Technical Details
Acceptance Criteria
Tasks
Notes