"Play Audio" function not working after update

GeekyEggo / SoundDeck

Sound Deck is a powerful audio-focused plugin for the Elgato Stream Deck.

GNU General Public License v3.0

45 stars 5 forks source link

"Play Audio" function not working after update #120

Closed WhatIsGetHub closed 1 year ago

WhatIsGetHub commented 1 year ago

Hello, First of all I want to thank you for the great addon.

In regards to my problem, I updated the software for stream deck ~1 month ago & all of sudden the new "Play Audio" function that I add cannot be played, while the older ones before I updated still can be played.

Any Idea what could be causing the problem ?

GeekyEggo commented 1 year ago

Hey @WhatIsGetHub, to help find the route of the problem, I'll need to gather some more information;

What types of files are you attempting to play? e.g. MP3, WAV, etc.
Can you play the files okay in other applications, e.g. Audacity.
Have you updated Windows recently? Sadly, Windows has a habit of reseting audio device identifiers, so you might need to re-select the audio device in the action's settings.

WhatIsGetHub commented 1 year ago

Sure no problem.

I am playing MP3 format files, Files can be played on other applications without any problem. And no I haven't updated Windows recently, but after updating Stream Deck's software I got the mentioned issue directly.

GeekyEggo commented 1 year ago

If you're happy to, could you upload one of the MP3s that isn't working to this ticket?

WhatIsGetHub commented 1 year ago

I tried to, but Github doesn't let me upload MP3s with the message "We don't support that file type."

GeekyEggo commented 1 year ago

I tried to, but Github doesn't let me upload MP3s with the message "We don't support that file type."

Try adding the MP3 to a ZIP file, and then uploading that. 🤞

WhatIsGetHub commented 1 year ago

sample.zip Nice. It uploaded successfully... Also I wanted to add that I'm trying to play the audio through a program called "Voicemeeter" by following this method https://youtu.be/tKMvDVSkeQc

GeekyEggo commented 1 year ago

@WhatIsGetHub having taken a look at the files, I believe it's due to their encoding; they look to be MP4, and not MP3. If I run them through an online conversion tool and convert them to MP3, they work in Sound Deck. 🙌

I'm going to close this ticket, but if you continue to experience problems after converting them, please don't hesitate to post here.

WhatIsGetHub commented 1 year ago

Hello again, yesterday I tried to use different online converters to MP3 files, and one of them worked. Probably one of the converters I used had an encoding that cannot be read.

But yeah, it's fixed now. Thank you for your precious time and your lovely plugin, wish you all luck !