Closed Kimmno closed 2 years ago
Hey @Kimmno, sorry you’re having problems with Sound Deck; the drop down not populating is likely a result of the plug-in crashing, which might be happening as a result of failing to encode to MP3.
You’re the second person to report an issue with encoding this week, so I’m going to look into changing how encoding works - I’ll update you here when something is available.
In the meantime, are you able to successfully use Sound Deck if you uncheck the option “Encode to MP3”?
Thanks! and no it does the same thing if I have the encode to mp3 checked or not.
That's unusual; if you navigate to %AppData%\Elgato\StreamDeck\logs\
in Windows explorer, are there any files named com.geekyeggo.sounddeck.log
?
i have 4. they are com.geekyeggo.sounddeck0 com.geekyeggo.sounddeck1 com.geekyeggo.sounddeck2 com.geekyeggo.sounddeck3
but no com.geekyeggo.sounddeck.log
They’re the ones; could you zip them and add them to this issue? They’ll hopefully offer some insight into what’s going wrong.
@Kimmno, the latest beta version, v2.1.4 includes much more logging. If you continue to encounter problems, please upload the log files, located at %appdata%\Elgato\StreamDeck\Plugins\com.geekyeggo.sounddeck.sdPlugin\logs\sounddeck.log
, and I will take a further look.
Closing to inactivity, but please feel free to comment and if you wish to discuss things further.
Anytime I record something it gets deleted as soon as I end the recording. the file turns into a .tmp file rather I use the "encode to mp3" or not then just disappears. After a few attempt the "capture device" drop down goes blank and then I'm unable to use the drop down at all to select a capture device. I am completely unable to use the clip audio feature. when I press the button I just get a yellow caution sign on my stream deck. I'm running windows 10 . I just got a stream deck today and would really love to have the audio clipping function thanks!