As a user, I want to be able to chat with an employee at The Hague about my "zaak" inquiry, so that I can easily chat about and arrange things for my "zaak".
Scope
Chat is accessible only from the details page of a "zaak". It opens in a separate browser window or tab.
Any data is fetched only from the OpenZaak API through the front-end gateway.
The chat component shows messages from the previous chat, or an explanation about the chat component in case there was no previous chat.
Initials of the employee are shown in the chat when available, otherwise "DH" (Den Haag) is shown.
Dependencies
In order for this story to be implemented, other stories from other projects must be implemented.
For the chat component to be implemented, the following stories must be implemented:
As a user, I want to be able to chat with an employee at The Hague about my "zaak" inquiry, so that I can easily chat about and arrange things for my "zaak".
Scope
Chat is accessible only from the details page of a "zaak". It opens in a separate browser window or tab. Any data is fetched only from the OpenZaak API through the front-end gateway. The chat component shows messages from the previous chat, or an explanation about the chat component in case there was no previous chat. Initials of the employee are shown in the chat when available, otherwise "DH" (Den Haag) is shown.
Dependencies
In order for this story to be implemented, other stories from other projects must be implemented.
Supporting media
Design:
Acceptance criteria