Feedback from Mattie is:
On the 'Contact Us' page you clicked through and when you ask for support for yourself it says:
We offer a Support Line for the patients of Nottingham Centre for Transgender Health & Sheffield Porterbrook Clinics.
Please fill in the form below and a member of the team will be in touch with you as soon as we can.
Could we amend it to say:
Direct support for those 18+ through email, WhatsApp, or phone, for people waiting for gender-affirmative healthcare. Find out more here.
Please fill in the form below and a member of the team will be in touch with you soon.
Given we have a support line - I think that also needs to go on the 'Alternatively you can'. section:
to add:
you can get Direct support through email, WhatsApp, or phone, for people waiting for gender-affirmative healthcare on our Support Line
Phone: 0800 640 8046
Email: supportline@genderedintelligence.co.uk
WhatsApp: 07592 650 496
I think people might be wanting a service and thinking that they will access the support line via the contact us route.
As mentioned the enquiry witch needs a look at going forward as it's not been updated following its launch.
Feedback from Mattie is: On the 'Contact Us' page you clicked through and when you ask for support for yourself it says: We offer a Support Line for the patients of Nottingham Centre for Transgender Health & Sheffield Porterbrook Clinics.
Support Line
Please fill in the form below and a member of the team will be in touch with you as soon as we can.
Could we amend it to say: Direct support for those 18+ through email, WhatsApp, or phone, for people waiting for gender-affirmative healthcare. Find out more here. Please fill in the form below and a member of the team will be in touch with you soon.
Given we have a support line - I think that also needs to go on the 'Alternatively you can'. section:
to add: you can get Direct support through email, WhatsApp, or phone, for people waiting for gender-affirmative healthcare on our Support Line Phone: 0800 640 8046 Email: supportline@genderedintelligence.co.uk WhatsApp: 07592 650 496
I think people might be wanting a service and thinking that they will access the support line via the contact us route. As mentioned the enquiry witch needs a look at going forward as it's not been updated following its launch.