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GeoNet / help

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Cannot submit a felt report. #28

Closed radar57 closed 2 years ago

radar57 commented 7 years ago

Hi there. I am currently situated in Waikanae. In New Zealand. But for some reason the GeoNet iPad app seems to think I am in the US. So I get this weird error every time I try to submit a Felt Report. It has only started doing this recently. The error reads as follows:

Domain=com.amazon was.AWSCognitoIdentity ErrorDomain="(null)" UserInfo={message=Access to Identity 'us-east-1:5de046a7-ffb6-4306-9f41-351d 198cf941' is forbidden., _type=NotAuthorizedException}

junghao commented 7 years ago

Would you please try remove GeoNet app and reinstall it? I'm guessing your app is stuck on previous login session.

radar57 commented 7 years ago

Thank you for your response. I have uninstalled and reinstalled several times already but still get the same error. I have only ever submitted a felt report using my iPad from my home address in Waikanae so cannot think how it would confuse that with US. I switched Location Services off and it asked me to turn it on so if it is using that and not a previous login, how can it not see where I am?

Thanks for your help

On 5/12/2016, at 9:00 AM, Howard Wu notifications@github.com wrote:

Would you please try remove GeoNet app and reinstall it? I'm guessing your app is stuck on previous login session.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub, or mute the thread.

junghao commented 7 years ago

Hi @radar57 , The error has nothing to do with your location so please keep your location service as usual. We've released a new version 2 days ago. Would you please install it and see if it resolves your issue?