"No se puede reproducir el video" - VoiceLivenessFragment.setUpMediaRecorder

[ccparram]

An user with an Asus ZenFone 4 Max gets this error after trying to record the Liveness Video.

He enters this step, the camera works and he can see himself. He presses the record button, the video on the screen stops. He presses the stop button and gets the crash.

Fatal Exception: java.lang.IllegalStateException

android.media.MediaRecorder._setVideoSource (MediaRecorder.java)
android.media.MediaRecorder.setVideoSource (MediaRecorder.java:540)
com.matilock.mati_kyc_sdk.kyc.voiceliveness.VoiceLivenessFragment.setUpMediaRecorder (VoiceLivenessFragment.kt:919)
com.matilock.mati_kyc_sdk.kyc.voiceliveness.VoiceLivenessFragment.startRecordingVideo (VoiceLivenessFragment.kt:974)
com.matilock.mati_kyc_sdk.kyc.voiceliveness.VoiceLivenessFragment.access$startRecordingVideo (VoiceLivenessFragment.kt:40)
com.matilock.mati_kyc_sdk.kyc.voiceliveness.VoiceLivenessFragment$showStartCountDown$1.onFinish (VoiceLivenessFragment.kt:728)
android.os.CountDownTimer$1.handleMessage (CountDownTimer.java:127)
android.os.Handler.dispatchMessage (Handler.java:106)
android.os.Looper.loop (Looper.java:169)
android.app.ActivityThread.main (ActivityThread.java:6521)
java.lang.reflect.Method.invoke (Method.java)
com.android.internal.os.RuntimeInit$MethodAndArgsCaller.run (RuntimeInit.java:438)
com.android.internal.os.ZygoteInit.main (ZygoteInit.java:807)

Crash on line: com.matilock.mati_kyc_sdk.kyc.voiceliveness.VoiceLivenessFragment.setUpMediaRecorder (VoiceLivenessFragment.kt:919)

Mati version: 2.9.17 Device: Asus - ZenFone 4 Max (ZC554KL) Orientation: Vertical RAM available: 1.37 GB Space in disk available: 2.92 GB SO Versión: 8.1.0

[ccparram]

This is happening still with Mati version: 2.9.18.

[aposnovmati]

Hello @ccparram please try latest 3.4.2 version