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GetScatter / ScatterDesktop

Connect to applications on EOS, Ethereum, and Tron. Exchange tokens with ease. Manage your assets safely. All in a simple to use interface.
https://get-scatter.com/
GNU General Public License v3.0
501 stars 197 forks source link

Add ability to submit a bug report to collect metrics #492

Open Soleone opened 4 years ago

Soleone commented 4 years ago

Problem:

I have a feeling that some more recent Scatter versions are more buggy than previous versions. It can be hard to tell just from personal and anecdotal evidence in the Telegram channel channel or support tickets.

Suggestion:

To get a sense of the stability of a release it is required to collect metrics on things like how many transactions are failing. Scatter does not want to just silently collect data from users, but it could provide an explicit, optional "Report a bug" button, maybe even with 2-3 categories to increase a number on a server.

And then a report could display the amount of bugs over time and potential patterns of bad releases might get detected.

Additional notes:

When submitting a bug report a web page could be displayed with general debugging tips and maybe another highlighted warning of scammers posing as helpers in e.g. Telegram.

ramijames commented 4 years ago

I've been thinking about this, too. Bug tracking is a big problem, and requires a comprehensive solution that isn't as straightforward as just adding a button (where does it go? github? is that good for users?)