Restoring Scatter with Words

GetScatter / ScatterDesktop

Connect to applications on EOS, Ethereum, and Tron. Exchange tokens with ease. Manage your assets safely. All in a simple to use interface.

https://get-scatter.com/

GNU General Public License v3.0

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Restoring Scatter with Words #514

Closed youngfong13 closed 3 years ago

youngfong13 commented 4 years ago

I am on OS X with scatter desktop 12.1.1, I'm trying to restore from the words and scatter just keeps showing a spinning wheel. How long should it take to restore?

denknl commented 4 years ago

I'm using 12.1.1 on Windows and experience the same issue. Also tried elevated mode but that won't work either. Tried restore by words and by using keychain, without any success.

In this issue, someone explains that's due to 'old' keychain or recovery words.

teomcam commented 4 years ago

I started searching for an alternative wallet. I can't even access my accounts after installing the last update something called simple IU.

aaronmboyd commented 3 years ago

Experienced same issue, mnemonic words from about two years ago, haven't used or re-installed Scatter in that time, probably many major versions behind. Do I need to download a previous version and export a backup file?

nsjames commented 3 years ago

There's two concepts of mnemonic phrases in Scatter.

Before version 12 there was a password backup which was 12 words. These don't regenerate keys. You need your backup file, or your private keys.
After version 12 there's the 24 word mnemonic which does regenerate keys.

If you have a mnemonic (set of words) that is 12 words only, then it is only a password backup for unlocking your backup json files. You will still need the backup files, or the private keys.

aaronmboyd commented 3 years ago

@nsjames Fair to close because of the mnemonic misunderstanding, however the infinite spinning GIF could maybe have a UI upgrade to say that something has gone wrong?