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GetiPlayerAutomator / get-iplayer-automator

Moved to https://github.com/Ascoware/get-iplayer-automator! The goal of Get iPlayer Automator is to allow iTunes and your Mac to become the hub for your British Television experience regardless of where in the world you are. Currently, Get iPlayer Automator allows you to download and watch BBC and ITV shows on your Mac. Series-Link/PVR functionality ensures you will never miss your favourite shows. Programmes are fully tagged and added to iTunes automatically upon completion. It is simple and easy to use, and runs on any machine running Mac OS X 10.7 or later. And since the shows are in iTunes, it is extremely easy to transfer them to your iPod, iPhone, or Apple TV allowing you to enjoy your shows on the go or on your television.
https://github.com/Ascoware/get-iplayer-automator
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Failure to Load Program Index / Bad Proxy / Provided proxy could not be retrieved #263

Closed willson556 closed 10 years ago

willson556 commented 10 years ago

From StevenSa...@gmail.com on September 05, 2013 15:06:37

What steps will reproduce the problem? 1. After opening GiA, no update of program indexes 2. 3. What is the expected output? What do you see instead? Expected output would be a list of matching and available programs, no programs displayed and continually finding programs What version of the product are you using? On what operating system? Am using the pre-release version on Mac OSX

Please provide any additional information below: Am using a VPN and or Smart DNS so the proxy issue shouldn't apply.

Original issue: http://code.google.com/p/get-iplayer-automator/issues/detail?id=269

willson556 commented 10 years ago

From srolla...@gmail.com on September 05, 2013 07:17:59

This appears to only be a problem when Quick Caching is enabled in preferences. I believe this option loads cached indexes from a GiA server, rather than having the application generate the indexes itself. Disabling that option seems to allow it to work for now.

willson556 commented 10 years ago

From StevenSa...@gmail.com on September 05, 2013 07:21:27

Thank you so much for this information. I would not have thought of that at all :-) I will try this in a few hours when I get home.

willson556 commented 10 years ago

From sobek1...@gmail.com on September 05, 2013 10:25:54

Same issue here too

willson556 commented 10 years ago

From dinkypumpkin on September 05, 2013 12:24:48

Issue 270 has been merged into this issue.

willson556 commented 10 years ago

From dinkypumpkin on September 05, 2013 12:25:16

Issue 271 has been merged into this issue.

willson556 commented 10 years ago

From dinkypumpkin on September 05, 2013 12:29:28

Thomas's server is dead at present, so pre-populated cache files are unavailable. Until his server returns, uncheck Quick Caching in Preferences to let GiA assemble the cache files itself (thanks #1). Also uncheck 4oD if you still have it checked for some reason. 4oD cache assembly is very slow, and of course is now useless.

willson556 commented 10 years ago

From dinkypumpkin on September 05, 2013 12:36:49

To know if and when the server returns, periodically run this at a command prompt:

curl -I http://tom-tech.com/get_iplayer/cache/tv.cache At present it returns "couldn't connect to host". When it's working it will return a number of readable HTTP headers ("Location:", "Content-Length:", etc.).

You can also just stick that URL in your web browser and periodically try to load it.

willson556 commented 10 years ago

From asilvers...@digitalspy.co.uk on September 06, 2013 03:58:32

Hi, I've unticked Quick Caching but now when I've added something to the queue and started the download, I get this message "Provided proxy could not be retrieved. Downloads and cache updates may fail."

Would you be able to help?

willson556 commented 10 years ago

From dinkypumpkin on September 06, 2013 04:07:41

8: That warning is a consequence of the same problem. The provided proxy value is normally retrieved from the Thomas's now-dead server. No server = no provided proxy. In the interim, you'll need to find another proxy and configure it using the "Custom" setting in Preferences. And of course, if you're in the UK, you don't need a proxy, so set it the "None" in Preferences.

willson556 commented 10 years ago

From asilvers...@digitalspy.co.uk on September 06, 2013 04:18:39

OK thank you.

willson556 commented 10 years ago

From dinkypumpkin on September 06, 2013 09:12:14

Issue 272 has been merged into this issue.

willson556 commented 10 years ago

From dinkypumpkin on September 06, 2013 09:13:01

Summary: Failure to Load Program Index / Bad Proxy / Provided proxy could not be retrieved (was: Failure to Load Program Index)

willson556 commented 10 years ago

From dinkypumpkin on September 06, 2013 12:13:19

Issue 273 has been merged into this issue.

willson556 commented 10 years ago

From bill.haw...@mac.com on September 07, 2013 05:48:29

I done what you suggested but am now getting this warning:- Get iPlayer Automator 1.5.3 Initialized.

AppController: Installing/Updating Get_iPlayer Plugins... AppController: Updating Program Index Feeds...

INFO: Getting itv Index Feeds

WARNING: Failed to get itv documentary index from site

WARNING: Failed to get itv documentary index from site WARNING: Failed to get itv documentary index from site WARNING: Failed to get itv soaps index from site WARNING: Failed to get itv soaps index from site WARNING: Failed to get itv soaps index from site WARNING: Failed to get itv perioddrama index from site WARNING: Failed to get itv perioddrama index from site WARNING: Failed to get itv perioddrama index from site WARNING: Failed to get itv crime index from site WARNING: Failed to get itv crime index from site WARNING: Failed to get itv crime index from site WARNING: Failed to get itv kids index from site WARNING: Failed to get itv kids index from site WARNING: Failed to get itv kids index from site WARNING: Failed to get itv comedy index from site WARNING: Failed to get itv comedy index from site WARNING: Failed to get itv comedy index from site WARNING: Failed to get itv familydrama index from site WARNING: Failed to get itv familydrama index from site WARNING: Failed to get itv familydrama index from site WARNING: Failed to get itv / index from site WARNING: Failed to get itv / index from site WARNING: Failed to get itv / index from site WARNING: Failed to get itv index from site WARNING: Failed to get itv index from site WARNING: Failed to get itv index from site

INFO: Getting tv Index Feeds

WARNING: Failed to get programme index feed for parliament from iplayer site

WARNING: Failed to get programme index feed for parliament from iplayer site WARNING: Failed to get programme index feed for parliament from iplayer site WARNING: Failed to get programme index feed for cbeebies from iplayer site WARNING: Failed to get programme index feed for cbeebies from iplayer site WARNING: Failed to get programme index feed for cbeebies from iplayer site WARNING: Failed to get programme index feed for bbctwo from iplayer site WARNING: Failed to get programme index feed for bbctwo from iplayer site WARNING: Failed to get programme index feed for bbctwo from iplayer site WARNING: Failed to get programme index feed for cbbc from iplayer site WARNING: Failed to get programme index feed for cbbc from iplayer site WARNING: Failed to get programme index feed for cbbc from iplayer site WARNING: Failed to get programme index feed for bbcthree from iplayer site WARNING: Failed to get programme index feed for bbcthree from iplayer site WARNING: Failed to get programme index feed for bbcthree from iplayer site WARNING: Failed to get programme index feed for bbcfour from iplayer site WARNING: Failed to get programme index feed for bbcfour from iplayer site WARNING: Failed to get programme index feed for bbcfour from iplayer site WARNING: Failed to get programme index feed for bbcwebonly from iplayer site WARNING: Failed to get programme index feed for bbcwebonly from iplayer site WARNING: Failed to get programme index feed for bbcwebonly from iplayer site WARNING: Failed to get programme index feed for bbcnews from iplayer site WARNING: Failed to get programme index feed for bbcnews from iplayer site WARNING: Failed to get programme index feed for bbcnews from iplayer site WARNING: Failed to get programme index feed for bbcalba from iplayer site WARNING: Failed to get programme index feed for bbcalba from iplayer site WARNING: Failed to get programme index feed for bbcalba from iplayer site WARNING: Failed to get programme index feed for bbcone from iplayer site WARNING: Failed to get programme index feed for bbcone from iplayer site WARNING: Failed to get programme index feed for bbcone from iplayer site WARNING: Failed to get programme index feed for categories/news/tv from iplayer site WARNING: Failed to get programme index feed for categories/news/tv from iplayer site WARNING: Failed to get programme index feed for categories/news/tv from iplayer site WARNING: Failed to get programme index feed for categories/sport/tv from iplayer site WARNING: Failed to get programme index feed for categories/sport/tv from iplayer site WARNING: Failed to get programme index feed for categories/sport/tv from iplayer site WARNING: Failed to get programme index feed for categories/audiodescribed from iplayer site WARNING: Failed to get programme index feed for categories/audiodescribed from iplayer site WARNING: Failed to get programme index feed for categories/audiodescribed from iplayer site WARNING: Failed to get programme index feed for categories/signed from iplayer site WARNING: Failed to get programme index feed for categories/signed from iplayer site WARNING: Failed to get programme index feed for categories/signed from iplayer site WARNING: Failed to get programme index feed for popular/tv from iplayer site WARNING: Failed to get programme index feed for popular/tv from iplayer site WARNING: Failed to get programme index feed for popular/tv from iplayer site WARNING: Failed to get programme index feed for highlights/tv from iplayer site WARNING: Failed to get programme index feed for highlights/tv from iplayer site

WARNING: Failed to get programme index feed for highlights/tv from iplayer site WARNING: Failed to get programme index feed for bbchd from iplayer site WARNING: Failed to get programme index feed for bbchd from iplayer site WARNING: Failed to get programme index feed for bbchd from iplayer site

INFO: 0 Matching Programmes

AppController: Index was Up-To-Date.

willson556 commented 10 years ago

From dinkypumpkin on September 07, 2013 06:28:45

14: Ignore the ITV warnings - they stem from changes in the ITV site and are harmless. As for the BBC warnings, it's impossible to say what the cause might be. How many times did you try, and over what length of time? It could have just been a temporary problem with connectivity upstream. I see from previous posts that you're outside the UK, so if you're using a proxy make sure that "Use proxy for all activities" is unchecked in Preferences. If you're using a VPN, it might have been blocked, though that usually doesn't happen for programme listings.

willson556 commented 10 years ago

From dinkypumpkin on September 07, 2013 06:48:00

14: Also, if problem persists and you're using a proxy, try with "Use proxy for all activities" checked in preferences. You shouldn't need a proxy for the programme listings, but there are rare cases where it's necessary.

willson556 commented 10 years ago

From pbgarb...@gmail.com on September 07, 2013 08:31:04

Just to let folk know I have the same problem & remembered something similar happening a while ago. As before the advice is to (1) disable quick caching (2) deselect 4od

This should get you running again and we can only wait for the relevant server to be restored

willson556 commented 10 years ago

From marianne...@gmail.com on September 07, 2013 08:46:43

I tried, but now get "Provided proxy could not be retrieved. Downloads and cache updates may fail. Do you wish to continue without a proxy?" message

willson556 commented 10 years ago

From dinkypumpkin on September 07, 2013 08:47:52

18: See #9

willson556 commented 10 years ago

From StevenSa...@gmail.com on September 07, 2013 08:54:39

"Marianne...@gmail" and all others , do exactly what is suggested in #18 and THEN find yourself a reliable UK Proxy or VPN arrangement. The page below has some that you can use... http://www.xroxy.com/proxylist.php?port=&type=All_http&ssl=&country=GB&latency=&reliability=#table For instance 89.16.161.112 and don't forget to enter port information eg. 8080.

Hope this helps. I am able to use GiA and am using a vpn service and all is now fine :-)

willson556 commented 10 years ago

From bill.haw...@mac.com on September 07, 2013 09:26:28

Thanks for the advice. I did a reboot on my computer and chose another proxy and everything is working fine now. However can you please explain why when I set my computer to use the UK proxy thai I have permanently (requires a password) and then set the GIA proxy selection to none I can't get GIA to download.

willson556 commented 10 years ago

From dinkypumpkin on September 07, 2013 10:54:46

21: I'm taking that discussion back to issue #266 , where I'll post shortly. It's not relevant to this thread.

willson556 commented 10 years ago

From dinkypumpkin on September 07, 2013 14:30:50

Issue 274 has been merged into this issue.

willson556 commented 10 years ago

From dinkypumpkin on September 07, 2013 19:16:35

Status: Fixed