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Gifox / Tracker

Even the best of apps have their issues
https://gifox.app
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Gifox hanging on mac m1 monterey #252

Closed puma10 closed 1 year ago

puma10 commented 2 years ago

Every action leaves it to hang for a long time.

https://www.loom.com/share/6f4ffba9a64744b1ba2c48a18e35ba9d

Happens kind of at random. I restart and sometimes that fixes it, sometimes it doesn't.

iby commented 1 year ago

Hey @puma10, Ian is here. I'm doing some issue housekeeping and have completely ignored this one, apologies for the very lagged reply… 🙈

We fixed a bug a few releases ago, which could be responsible for this. Could you let me know if this was happening recently, and if so, can you please send through diagnostics data by using Contact Support inside the app? This might shed some light into what's going on.

diagnostic-data-smaller

replygirl commented 1 year ago

@iby hey here's mine, same issue:

Diagnostic Data.zip

i see in-app purchase errors (i bought pro with IAP in march 2022)

iby commented 1 year ago

Hey @replygirl! Thanks for sending this through and apologies for a laggy reply. We just released 2.6.1 that addresses a few issues and included several improvements. Can you please give it a go and let know if any of the issues remain?

There's nothing obvious in the logs that can point at the problem. The in-app purchase errors happened awhile ago and mean that Gifox cannot get the price details for the licensing dialog – it's normally resolved by restarting a Mac and these errors aren't present in later sessions.