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Gladior-B-V / data-hub-app

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Looker Studio can't connect to the data source #8

Open GeorginaAlcaraz opened 1 year ago

GeorginaAlcaraz commented 1 year ago

I shows the error, if I try to reconnect it says that there's an error on the server, and my Data Hub doesn't load the workspace.

zoedufrenne commented 1 year ago

Hi @GeorginaAlcaraz, thanks for letting us know! Could you send a screenshot of the error ?

GeorginaAlcaraz commented 1 year ago

Sure,

Captura de Pantalla 2023-01-26 a la(s) 9 31 57 Captura de Pantalla 2023-01-26 a la(s) 9 31 29 Captura de Pantalla 2023-01-26 a la(s) 9 30 57
zoedufrenne commented 1 year ago

Thanks, when you log in to https://datahubapp.gladior.com with your account, can you then enter the workspace? Or do you get redirected back to the startpage?

GeorginaAlcaraz commented 1 year ago

No, it only shows this page, I click on workspace and it reloads on the same one.

Captura de Pantalla 2023-01-26 a la(s) 9 31 29
zoedufrenne commented 1 year ago

Hi @GeorginaAlcaraz, Thanks! We found the issue. Could you check if you can enter the workspace?

GeorginaAlcaraz commented 1 year ago

Hi, no I still can't enter my workspace

klcem commented 1 year ago

(sorry seeing this issue in another thread too now) Hi @zoedufrenne I'm having the same issue. Then, when I enter the workspace on https://datahubapp.gladior.com/ it looks like this:

Screen Shot 2023-03-22 at 12 23 14 PM

zoedufrenne commented 1 year ago

Hi @klcem , can you share your data hub id with us? We'll check if we can see what kind of issue this is. Data hub id is found at your profile. You can click on your name in the right corner and select 'Edit profile'. There you see the Data Hub ID.

klcem commented 1 year ago

Hi @zoedufrenne, here it is: google_117707451940068907790

Madda17 commented 1 year ago

Hello! I'm having the same problem right now, should I open a new issue?

image

zoedufrenne commented 1 year ago

Hi @Madda17 & @GeorginaAlcaraz, We've made an update to the Data Hub. Can you let us know if the error is still there?

Madda17 commented 1 year ago

Hi @Madda17 & @GeorginaAlcaraz, We've made an update to the Data Hub. Can you let us know if the error is still there?

My bug is solved! I could create a new data source and use it on a report. Thank you very much!

klcem commented 1 year ago

Hi @zoedufrenne, I am still having the connecting issue using a google business email - but it works fine with a regular gmail. I'm just using gmail for now, but figured I'd let you know.

zoedufrenne commented 1 year ago

@klcem thanks for letting us know. Your issue is still on our list. It will take us some time to enhance the data hub where you can use google business accounts with the GBP connector!

hiviz commented 1 month ago

I'm also running into the same issue:

https://capture.dropbox.com/Rpy72PxQVlFfXpjo https://capture.dropbox.com/Gm3SlStyCK7jz7pA

Please advise.

rkooiker commented 1 month ago

@hiviz we will look into this in the future.