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GleapSDK / Gleap-iOS-SDK

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"Feedback" button disappears #10

Open AlexCogniteq opened 2 months ago

AlexCogniteq commented 2 months ago

Sometimes "Feedback" button may disappear. When this happens we also observe another issue - Gleap UI may appear if we tap on a random spot on the screen (usually top left because we have a button there). So it seems like "Feedback" button is still in view hierarchy, but without an image and in the top left corner of the screen. It is difficult to reproduce this issue, however here are some ideas why this may happen:

Gleap SDK 13.8.5, iOS 17.5.

boehlerlukas commented 1 month ago

Hey @AlexCogniteq

Thanks a lot for sharing! Could you check if upgrading to v14.0.2 solves the issue? We published changes to address a similar issue in v13.9.2.

Happy to hear back from you :)

Best, Lukas

boehlerlukas commented 2 weeks ago

Hey @AlexCogniteq,

I was notified that issue still persists. Could you share some more details with us so we can try to reproduce the issue again. Any additional details would help a lot!

Best, Lukas

AlexCogniteq commented 2 weeks ago

Hi @boehlerlukas!

Unfortunately I have nothing to add. Maybe you have questions regarding our setup, initialization process, etc.? I have a feeling that this issue may be connected to internet availability. Sometimes our app (iPhone) has no internet connection, maybe this affects Gleap widget initialization?