screenshot capturing does not record modal boxes

GleapSDK / JavaScript-SDK

Gleap helps developers build the best software faster. It is your affordable in-app bug reporting tool for apps, websites and industrial applications.

MIT License

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screenshot capturing does not record modal boxes #5

Closed markbreuss closed 3 years ago

markbreuss commented 3 years ago

Hi there!

First, congrats to the very nice product, we are seeing significant speed up to our bug reporting process!

One issue we recently found is that screenshots from modal boxes are not recorded correctly. E.g. when a user tried to report the UI bug of the sign in form below, the received screenshot does no show the modal itself.

Actual Screen:

Reported Screenshot from Bug Battle: 76DXEAXt9Hp6k75sE690hoDAqhDjX7

Greetings,

Mark

boehlerlukas commented 3 years ago

@markbreuss thanks for your report! We will have a look into it and adjust the library accordingly. This might take a few days. I will update you as soon as we got a fix ready for you!

BTW: you can set the color of the bugbattle widget by using BugBattle.setMainColor("#086EFB"); The widget will feel more integrated for customers :)

markbreuss commented 3 years ago

@boehlerlukas thanks!

Nice, just changed it - looks great👍.

markbreuss commented 3 years ago

Hi @boehlerlukas,

We had a couple of bug reports with modal overlays and they were all recorded correctly. See example below.

Thanks for the quick fix!

Cheers, Mark

boehlerlukas commented 3 years ago

@markbreuss that's great to hear! Our latest update to the SDK changed the way how the screenshots got rendered. This should drastically improve the whole screenshot quality.

Let me know if you have further questions or requests - we are always here to help!