GoXLR crashes, when pressing a Sampler Button

[Zombiefleischer]

my GoXLR crashes/disconnects/restarts when pressing a sampler button with a soundeffect goxlr-daemon --log-level debug is not very informative

11:43:40 [DEBUG] (16) goxlr_usb::device::libusb::device: Error when attempting to write control.
11:43:40 [DEBUG] (16) goxlr_usb::device::libusb::device: Checking Disconnect for device: Bus 002 Device 020: ID 1220:8fe0
11:43:40 [WARN] Error Received from S201212188CQK: No such device (it may have been disconnected)
11:43:40 [INFO] [S201212188CQK] Device Disconnected
11:43:41 [INFO] Connected to possible GoXLR device at Bus 002 Device 021: ID 1220:8fe0
11:43:41 [DEBUG] (16) goxlr_usb::device::libusb::device: Handling initial request
11:43:41 [DEBUG] (16) goxlr_usb::device::base: [2c, 13, 0, 0, 69, 0, 0, 0, 66, 21, 6, 0, 7, 0, 0, 0, 64, 0, 0, 0, 9, 30, 10, 0]
11:43:41 [INFO] Configuring GoXLR, Profile: VaporwaveAF, Mic Profile: DEFAULT

also

11:47:35 [WARN] Unable to Start TTS Service

how do I get the TTS Service to work?

PC Stats: Kubuntu 23.04 Kernel 6.2.0-20-generic Full Size GoXLR Utility Version 0.11.1 Firmware: 1.3.44.105

[FrostyCoolSlug]

Hi, chan you check dmesg when the GoXLR crashes, and see if there's any information there please?

[Zombiefleischer]

[ 6277.632971] usb 2-1: USB disconnect, device number 2
[ 6277.922376] usb 2-1: new high-speed USB device number 12 using xhci_hcd
[ 6278.842375] usb usb2-port1: Cannot enable. Maybe the USB cable is bad?
[ 6278.970370] usb 2-1: new high-speed USB device number 13 using xhci_hcd
[ 6279.134686] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6279.134691] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6279.134692] usb 2-1: Product: GoXLR
[ 6279.134693] usb 2-1: Manufacturer: TC-Helicon
[ 6279.244516] usb 2-1: parse_audio_format_rates_v2v3(): unable to find clock source (clock -71)
[ 6279.245150] usb 2-1: uac_clock_source_is_valid(): cannot get clock validity for id 41
[ 6279.245153] usb 2-1: clock source 41 is not valid, cannot use
[ 6279.309229] usb 2-1: USB disconnect, device number 13
[ 6279.622339] usb 2-1: new high-speed USB device number 14 using xhci_hcd
[ 6279.782943] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6279.782947] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6279.782949] usb 2-1: Product: GoXLR
[ 6279.782950] usb 2-1: Manufacturer: TC-Helicon
[ 6279.852080] usb 2-1: can't set config #1, error -71
[ 6279.852149] usb 2-1: USB disconnect, device number 14
[ 6280.134338] usb 2-1: new high-speed USB device number 15 using xhci_hcd
[ 6280.262401] usb 2-1: Device not responding to setup address.
[ 6280.474363] usb 2-1: Device not responding to setup address.
[ 6280.682335] usb 2-1: device not accepting address 15, error -71
[ 6281.026312] usb 2-1: new high-speed USB device number 16 using xhci_hcd
[ 6281.182953] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6281.182957] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6281.182958] usb 2-1: Product: GoXLR
[ 6281.182959] usb 2-1: Manufacturer: TC-Helicon
[ 6281.260091] usb 2-1: can't set config #1, error -71
[ 6281.260150] usb 2-1: USB disconnect, device number 16
[ 6281.546300] usb 2-1: new high-speed USB device number 17 using xhci_hcd
[ 6281.706959] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6281.706964] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6281.706965] usb 2-1: Product: GoXLR
[ 6281.706966] usb 2-1: Manufacturer: TC-Helicon
[ 6281.804549] usb 2-1: parse_audio_format_rates_v2v3(): unable to find clock source (clock -71)
[ 6281.805165] usb 2-1: uac_clock_source_is_valid(): cannot get clock validity for id 41
[ 6281.805168] usb 2-1: clock source 41 is not valid, cannot use
[ 6281.869261] usb 2-1: USB disconnect, device number 17
[ 6282.182287] usb 2-1: new high-speed USB device number 18 using xhci_hcd
[ 6282.334962] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6282.334965] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6282.334966] usb 2-1: Product: GoXLR
[ 6282.334967] usb 2-1: Manufacturer: TC-Helicon
[ 6282.637342] retire_capture_urb: 19 callbacks suppressed
[ 6287.274272] usb 2-1: USB disconnect, device number 18
[ 6287.582185] usb 2-1: new high-speed USB device number 19 using xhci_hcd
[ 6287.740007] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6287.740011] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6287.740012] usb 2-1: Product: GoXLR
[ 6287.740013] usb 2-1: Manufacturer: TC-Helicon
[ 6287.757382] retire_capture_urb: 89 callbacks suppressed
[ 6291.998937] usb 2-1: USB disconnect, device number 19
[ 6292.302068] usb 2-1: new high-speed USB device number 20 using xhci_hcd
[ 6292.465793] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 6292.465797] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 6292.465799] usb 2-1: Product: GoXLR
[ 6292.465800] usb 2-1: Manufacturer: TC-Helicon
[ 6292.781433] retire_capture_urb: 96 callbacks suppressed
[ 6300.621128] retire_capture_urb: 77 callbacks suppressed
[ 7034.307300] usb 2-1: USB disconnect, device number 20
[ 7035.014692] usb 2-1: new high-speed USB device number 21 using xhci_hcd
[ 7035.166533] usb 2-1: New USB device found, idVendor=1220, idProduct=8fe0, bcdDevice= 1.00
[ 7035.166537] usb 2-1: New USB device strings: Mfr=1, Product=2, SerialNumber=0
[ 7035.166538] usb 2-1: Product: GoXLR
[ 7035.166539] usb 2-1: Manufacturer: TC-Helicon
[ 7043.570993] retire_capture_urb: 86 callbacks suppressed

[FrostyCoolSlug]

This looks like there's some kind of hardware issue occurring, possibly related to a faulty cable or issue with the USB port.

If you have another cable to try, I'd recommend giving that a go, also if you have any USB-2 ports on your motherboard trying to plug the GoXLR into one of them.

Separately, if you're running an AMD platform, I'd recommend performing a BIOS upgrade, as there have been several issues with some boards and USB in the past which has been known to cause issues with the GoXLR.

That's all I can suggest at the moment I'm afraid.

[Zombiefleischer]

Okay, I tried 3 different USB Ports and another cable, same result. I think, since the USB B port on this device was always a bit flaky, it's just hardware damage/wear and tear at this point... sad.. Anyway thanks for the help