UX Nits

[jaspercroome]

NP Admin reported these User/Bidder UX/UI bugs and issues re:

• Login/create an account doesn’t drop Users back into the auction they were in
• Default state error where a failed bid blocks Bidder from bidding
• Checking the “Save my payment info” box doesn’t save payment info.
• “Share Free Bids” button could use hover helper text

See explanations below.

On another topic

• First, the site forced me to login or create an account, but when I logged in, it didn’t drop me back in the auction, and I couldn’t navigate to it, so I had to go back to the email and click the link again.

• [default state error == >] Second, I placed the $2 bid but … my billing address was on Nebraska, not New York (user error). That bid didn’t seem to go through … But then when I went back to fix the address and tried again, the site gave me an error that someone already placed the $2 bid and told me to return to the auction, but without a link to return to the auction. When I navigate to the auction, it’s now set back to $2 bids, and every time I try bidding it gives me the same message that someone already placed the $2 bid and to return to the auction.

• Also, I keep checking the box to save my payment information for the future, and it isn’t.

• The “Share for Free Bids” button is great but may want to have an info tip or hover-over that explains it inline.

And @jaspercroome’s response:

On another topic

• great feedback on the checkout process. That’s a hole in the funnel that we’d be well-served to fix.
• we’re tracking that default state issue. I’m going to go ahead and cancel your bid - it looks like that error you hit kept your order in a limbo status, which was blocking other bids. This is high-priority for us to fix, as I’m sure you’re not the last to hit this.

Return to main post.

[linear[bot]]

GOO-428 Discussion: anne_marie_cruz on 4/25/2024

**NP Admin reported these User/Bidder UX/UI bugs and issues** re: * Login/create an account doesn’t drop Users back into the auction they were in * Default state error where a failed bid blocks Bidder from bidding * Checking the “Save my payment info” box doesn’t save payment info. * “Share Free Bids” button could use hover helper text See explanations below. [](https://uploads.linear.app/c5f89e46-a242-4cc9-bea3-c8c2a1cb48f1/e157de60-8c89-4687-af0a-7329aa185e5c/e18063e6-5baf-49ec-80bf-8952fcef40f6) First, the site forced me to login or create an account, but **when I logged in, it didn’t drop me back in the auction, and I couldn’t navigate to it**, so I had to go back to the email and click the link again. **\[default state error == >\]** Second, I placed the $2 bid but … my billing address was on Nebraska, not New York (user error). That bid didn’t seem to go through … But then when I went back to fix the address and tried again, the **site gave me an error that someone already placed the $2 bid and told me to return to the auction, but without a link to return to the auction**. When I navigate to the auction, **it’s now set back to $2 bids, and every time I try bidding it gives me the same message that someone already placed the $2 bid** and to return to the auction. Also, **I keep checking the box to save my payment information for the future, and it isn’t**. The “Share for Free Bids” button is great but may want to have an **info tip or hover-over that explains it inline**. And [@jaspercroome](/u/jaspercroome)’s response: [](https://uploads.linear.app/c5f89e46-a242-4cc9-bea3-c8c2a1cb48f1/2e92999d-211e-43c0-91f5-1ed683f0d4d6/80bd7af9-f265-43e0-a87e-2386d9e7394e) * [:clipboard:](https://uploads.linear.app/c5f89e46-a242-4cc9-bea3-c8c2a1cb48f1/14f015b1-3bbb-4cff-8c40-73968cad00b9/08d751f0-ea3e-46df-bc2c-fc675c21492c) * [:warning:](https://uploads.linear.app/c5f89e46-a242-4cc9-bea3-c8c2a1cb48f1/a2f7d386-8662-41e9-bc07-0f8579f5b86d/f60de260-5012-4882-9fe0-0e789f77d55c) Return to [main post](https://goodbids.discourse.group/t/draft-mode-urgent-admin-and-np-bdp-related-bugs-and-issues/747).