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GoodDollar / GoodDAPP

GoodDollar.org Wallet is the simplest access point to Claim your daily G$. It Is based on web3 and React native web.
good-dapp.vercel.app
MIT License
100 stars 53 forks source link

[Bug]: fv fails, stuck on 'check disposable' #4136

Closed L03TJ3 closed 8 months ago

L03TJ3 commented 9 months ago

Description

User report: I have been doing the facial verification for more than 15 days and nothing happens. I have tried several Wi-Fi. I have 2 new phones. I have done it through the web and the App and nothing

Log Report: From server logs it looks like user is stuck at the "checking disposal state" ie the UI never continues after the call to server for checking disposal state.

Steps to reproduce (QA)

Retest by qa and see if reproducible

L03TJ3 commented 9 months ago
  1. as shared on slack, the initial user who reported it has succesfully claimed 7 hours ago. maybe this fixed it: https://github.com/GoodDollar/FaceTecSDK-custom-server
  2. when I look at sentry, all other reports over the last 90 days all seem to be related to network errors/timeout exceeding x ms. @johnsmith-gooddollar @sirpy anything we can do about that?
sirpy commented 8 months ago

@L03TJ3 seems like this can be closed. Regarding timeout and network errrors, it should be a separate issue, investigate how often do these errors happen. Is it on client side? If on the server side why do we have timeout? is it because of FV server response slow? blockchain whitelisting etc is slow? If FV server is the issue we might get a stronger server

L03TJ3 commented 8 months ago

Yes will become separate issue @sirpy