Add integration for CM.com SMS and WhatsApp Business

[joepb]

This MR will add integration support for CM.com SMS and WhatsApp Business channels

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[joepb]

@googlebot I signed it!

[joepb]

@googlebot I signed it!

[joepb]

@googlebot I signed it!

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[tyhu-google]

joepb@, thanks for contributing to Dialogflow's repo! Would you mind providing more contexts about this commit? Like what are the use-cases, who is the potential customer? Another thing is, it mentioned it is for Whatsapp business, is that possible this one becomes a more generic solution for any customer to integrate with WhatsApp?

[joepb]

Hi @tyhu-google,

We, CM.com, are a CPaaS provider, connecting businesses to various mobile channels, among SMS and WhatsApp Business and a few others which I left out of scope here, because most are not relevant yet and/or there already exist direct integrations for DialogFlow. We might be adding them in the future if the demand exists.

The use-case for this integration could be for any of our clients to connect their messaging channels via our platform to DialogFlow. We get the question quite often from clients that want to connect to DialogFlow. This addition would help them connect the channels themselves using GCR.

WhatsApp Business (Facebook) does not accept direct connections from customers or businesses. Anyone desiring a WABiz connection, will have to go via one of the authorized WhatsApp Business-partners, of which CM.com is one. So a more generic WA connection is theoretically impossible at this time: it will always be specific to the partner providing the services.

[tyhu-google]

joepb@, thanks for the information. Dialogflow team will review your request and will get back to you shortly.

[joepb]

Hi @tyhu-google Quite some time has passed already without any news... Could you perhaps share a status update? Thanks

[joepb]

If customers are requesting more features and a bug fix, is there a process to report them to your company/team?

That's a good question. I'm not really sure what's common within Google repos to manage these things?

It's always possible to open an issue on our fork: https://github.com/CMTelecom/dialogflow-integrations We have a public support channel available via support@cm.com

How best to communicate that to the end users? Is there are convention for that within Google?

[tyhu-google]

If customers are requesting more features and a bug fix, is there a process to report them to your company/team?

That's a good question. I'm not really sure what's common within Google repos to manage these things?

It's always possible to open an issue on our fork: https://github.com/CMTelecom/dialogflow-integrations We have a public support channel available via support@cm.com

How best to communicate that to the end users? Is there are convention for that within Google?

You may consider add one more section into README like: "Report an issue" and provide an instruction how customer could contact your team about it. What do you think?

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[googlebot]

CLAs look good, thanks!

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[joepb]

You may consider add one more section into README like: "Report an issue" and provide an instruction how customer could contact your team about it. What do you think?

Agreed. I have added a chapter "Feedback and Questions" to the top of the readme file, explaining the various support options.