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GoogleForCreators / web-stories-wp

Web Stories for WordPress
https://wp.stories.google
Apache License 2.0
767 stars 178 forks source link

Missing images (404) + white screen in the stories dashboard on update to beta 2 #4268

Closed dmitry-christie closed 4 years ago

dmitry-christie commented 4 years ago

Bug Description

A couple of days ago I've updated the plugin to v1.0.0-beta2 from beta1. One of the editors reported that the stories dashboard was turning white a few seconds after the load. + the images were also missing within the editor.

I'm posting this as one issue because I suspect that it is somehow linked to caching and compatibility with LiteSpeed server (one of our other websites has W3 cache and seems to be working fine). We're also using Cloudflare but caching is disabled within wp-admin section.

Expected Behaviour

For the stories dashboard to load fully and the images not to be missing.

Steps to Reproduce

Update the plugin and try to load the dashboard or edit one of the stories.

Screenshots

story editor stories dashboard developer console

Additional Context

User 1:

Do not alter or remove anything below. The following sections will be managed by moderators only.

Acceptance Criteria

Implementation Brief

LuckynaSan commented 4 years ago

@dmitry-christie Thanks for opening this issue. Do these errors occur after performing a hard refresh on Chrome (hold down Ctrl and click the Reload button / hold down Ctrl + Shift and click R)?

Could you provide your Site Health Information so we can review your setup for anything that might be conflicting?

jesusdlg commented 4 years ago

I've the same issue.

1 2

dmitry-christie commented 4 years ago

@dmitry-christie Thanks for opening this issue. Do these errors occur after performing a hard refresh on Chrome (hold down Ctrl and click the Reload button / hold down Ctrl + Shift and click R)?

Could you provide your Site Health Information so we can review your setup for anything that might be conflicting? Sure. Yes, hard refresh doesn't help.

### wp-core ###

version: 5.5.1
site_language: en
user_language: en
timezone: +00:00
permalink: /%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 20
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /var/www/html
wordpress_size: loading...
uploads_path: /var/www/html/wp-content/uploads
uploads_size: loading...
themes_path: /var/www/html/wp-content/themes
themes_size: loading...
plugins_path: /var/www/html/wp-content/plugins
plugins_size: loading...
database_size: loading...
total_size: loading...

### wp-dropins (2) ###

advanced-cache.php: true
object-cache.php: true

### wp-active-theme ###

name: gcs (gcs)
version: 1.0.7
author: Underscores.me
author_website: http://underscores.me/
parent_theme: none
theme_features: core-block-patterns, automatic-feed-links, title-tag, post-thumbnails, menus, html5, custom-background, customize-selective-refresh-widgets, custom-logo, custom-header, widgets, editor-style
theme_path: /var/www/html/wp-content/themes/gcs
auto_update: Disabled

### wp-themes-inactive (1) ###

Twenty Nineteen: version: 1.7, author: the WordPress team,Auto-updates disabled

### wp-mu-plugins (1) ###

Local by Flywheel Live Link Helper: version: 1.1, author: Flywheel

### wp-plugins-active (45) ###

Accelerated Mobile Pages: version: 1.0.61.2, author: Ahmed Kaludi, Mohammed Kaludi (latest version: 1.0.62.2), Auto-updates disabled
ACF Content Analysis for Yoast SEO: version: 2.6, author: Thomas Kräftner, ViktorFroberg, marol87, pekz0r, angrycreative, Team Yoast (latest version: 2.7), Auto-updates disabled
ActiveCampaign: version: 7.1.3, author: ActiveCampaign (latest version: 8.0.1), Auto-updates disabled
Advanced Custom Fields PRO: version: 5.8.14, author: Elliot Condon (latest version: 5.9.0), Auto-updates disabled
Ajax Load More: version: 5.3.7, author: Darren Cooney, Auto-updates disabled
AMP Opt-in Forms: version: 1.9.20, author: AMPforWP Team, Auto-updates disabled
AMP Theme Framework: version: 1.0, author: AMPforWP Team, Auto-updates disabled
Better Search Replace: version: 1.3.3, author: Delicious Brains, Auto-updates disabled
Bloom: version: 1.3.10, author: Elegant Themes, Auto-updates disabled
Buttonizer - Smart Floating Action Button (Premium): version: 2.1.9, author: Buttonizer, Auto-updates disabled
Classic Editor: version: 1.6, author: WordPress Contributors, Auto-updates disabled
Code Embed: version: 2.3.3, author: David Artiss, Auto-updates disabled
Download Plugins and Themes from Dashboard: version: 1.7.0, author: Algoritmika Ltd, Auto-updates disabled
Easy Table of Contents: version: 2.0.11, author: Steven A. Zahm, Auto-updates disabled
Embed Plus for YouTube - Gallery, Channel, Playlist, Live Stream: version: 13.4, author: Embed Plus for YouTube Team (latest version: 13.4.1.1), Auto-updates disabled
EWWW Image Optimizer: version: 5.6.2, author: Exactly WWW (latest version: 5.7.0), Auto-updates disabled
Gravity Forms: version: 2.3.2.11, author: rocketgenius, Auto-updates disabled
Gravity Forms ActiveCampaign Add-On: version: 1.4.5, author: rocketgenius, Auto-updates disabled
HubSpot All-In-One Marketing - Forms, Popups, Live Chat: version: 7.39.5, author: HubSpot (latest version: 7.41.0), Auto-updates disabled
LeadDyno WordPress Plugin: version: 1.10.3, author: LeadDyno, Auto-updates disabled
LiteSpeed Cache: version: 3.4, author: LiteSpeed Technologies, Auto-updates enabled
Menu Image: version: 2.9.6, author: Rui Guerreiro (latest version: 2.9.7), Auto-updates disabled
Popup Maker: version: 1.11.1, author: Popup Maker (latest version: 1.11.2), Auto-updates disabled
Post Duplicator: version: 2.21, author: Metaphor Creations, Auto-updates disabled
Really Simple SSL: version: 3.3.4, author: Really Simple Plugins (latest version: 3.3.5), Auto-updates disabled
Recent Posts Widget With Thumbnails: version: 6.7.1, author: Martin Stehle, Auto-updates disabled
Responsive Menu: version: 3.1.30, author: ExpressTech, Auto-updates disabled
Shortcoder: version: 5.3.2, author: Aakash Chakravarthy, Auto-updates disabled
Simple 301 Redirects: version: 1.07, author: Scott Nellé, Auto-updates disabled
Simple 301 Redirects - Addon - Bulk CSV Uploader: version: 1.2.5, author: Webcraftic <wordpress.webraftic@gmail.com>, Ash Durham <plugins@kingpro.me>, Auto-updates disabled
Stripe Payments: version: 2.0.34, author: Tips and Tricks HQ, wptipsntricks (latest version: 2.0.35), Auto-updates disabled
Structured Content: version: 1.4.4, author: Gordon Böhme, Antonio Leutsch, Auto-updates disabled
TinyMCE Advanced: version: 5.5.0, author: Andrew Ozz, Auto-updates disabled
Webcraftic Disable Admin Notices Individually: version: 1.2.2, author: Webcraftic <wordpress.webraftic@gmail.com> (latest version: 1.2.3), Auto-updates disabled
Web Stories: version: 1.0.0-beta.1, author: Google, Auto-updates disabled
WP All Export: version: 1.2.7, author: Soflyy, Auto-updates disabled
WP File Manager: version: 6.5, author: mndpsingh287 (latest version: 6.9), Auto-updates disabled
WPML For AMP: version: 1.7.6, author: Ahmed Kaludi, Mohammed Kaludi, Auto-updates disabled
WPML Media: version: 2.5.5, author: OnTheGoSystems (latest version: 2.6.0), Auto-updates disabled
WPML Multilingual CMS: version: 4.3.16, author: OnTheGoSystems (latest version: 4.4.0), Auto-updates disabled
WPML String Translation: version: 3.0.12, author: OnTheGoSystems (latest version: 3.1.0), Auto-updates disabled
WPML Translation Management: version: 2.9.9, author: OnTheGoSystems (latest version: 2.10.0), Auto-updates disabled
WP Offload SES Lite: version: 1.4.3, author: Delicious Brains, Auto-updates disabled
WP Pusher: version: 3.0.5, author: WP Pusher, Auto-updates disabled
Yoast SEO: version: 14.7, author: Team Yoast (latest version: 14.9), Auto-updates disabled

### wp-plugins-inactive (1) ###

Smart Notification WordPress Plugin: version: 9.2.6, author: Smart IO Labs, Auto-updates disabled

### wp-media ###

image_editor: EWWWIO_Imagick_Editor
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
file_uploads: File uploads is turned off
post_max_size: 16M
upload_max_filesize: 16M
max_effective_size: 16 MB
max_file_uploads: 20
gd_version: bundled (2.1.0 compatible)
ghostscript_version: 9.50

### wp-server ###

server_architecture: Linux 5.4.0-31-generic x86_64
httpd_software: LiteSpeed
php_version: 7.3.17-1+focal 64bit
php_sapi: litespeed
max_input_variables: 1000
time_limit: 0
memory_limit: 128M
admin_memory_limit: 256M
max_input_time: 60
upload_max_filesize: 16M
php_post_max_size: 16M
curl_version: 7.68.0 OpenSSL/1.1.1f
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true

### wp-database ###

extension: mysqli
server_version: 10.4.13-MariaDB-1:10.4.13+maria~focal-log
client_version: mysqlnd 5.0.12-dev - 20150407 - $Id: 7cc7cc96e675f6d72e5cf0f267f48e167c2abb23 $

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /var/www/html/wp-content
WP_PLUGIN_DIR: /var/www/html/wp-content/plugins
WP_MAX_MEMORY_LIMIT: 256M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: undefined
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_LOCAL_DEV: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable
jesusdlg commented 4 years ago

wp-core

version: 5.5.1 site_language: es_MX user_language: es_MX timezone: America/Monterrey permalink: /%postname%/ https_status: true multisite: false user_registration: 0 blog_public: 1 default_comment_status: open environment_type: production user_count: 1 dotorg_communication: true

wp-paths-sizes

wordpress_path: /home/internetcreativo/public_html wordpress_size: 832.23 MB (872653068 bytes) uploads_path: /home/internetcreativo/public_html/wp-content/uploads uploads_size: 164.38 MB (172366237 bytes) themes_path: /home/internetcreativo/public_html/wp-content/themes themes_size: 28.03 MB (29394450 bytes) plugins_path: /home/internetcreativo/public_html/wp-content/plugins plugins_size: 219.78 MB (230455928 bytes) database_size: 44.37 MB (46524444 bytes) total_size: 1.26 GB (1351394127 bytes)

wp-dropins (1)

advanced-cache.php: true

wp-active-theme

name: Avada Child (Avada-Child-Theme) version: 1.0.0 author: ThemeFusion author_website: https://theme-fusion.com parent_theme: Avada (Avada) theme_features: core-block-patterns, fusion-builder-options, title-tag, automatic-feed-links, custom-header, custom-background, woocommerce, wc-product-gallery-slider, wc-product-gallery-lightbox, post-formats, post-thumbnails, fusion-builder-demos, menus, align-wide, wp-block-styles, editor-styles, editor-font-sizes, widgets theme_path: /home/internetcreativo/public_html/wp-content/themes/Avada-Child-Theme auto_update: Desactivado

wp-parent-theme

name: Avada (Avada) version: 7.0.2 author: ThemeFusion author_website: https://themeforest.net/user/ThemeFusion theme_path: /home/internetcreativo/public_html/wp-content/themes/Avada auto_update: Desactivado

wp-themes-inactive (3)

Twenty Nineteen: version: 1.7, author: el equipo WordPress,Actualizaciones automáticas desactivadas Twenty Seventeen: version: 2.4, author: el equipo WordPress,Actualizaciones automáticas desactivadas Twenty Twenty: version: 1.5, author: el equipo WordPress,Actualizaciones automáticas desactivadas

wp-plugins-active (27)

Accelerated Mobile Pages: version: 1.0.62.2, author: Ahmed Kaludi, Mohammed Kaludi, Actualizaciones automáticas desactivadas Advanced Custom Fields PRO: version: 5.9.0, author: Elliot Condon, Actualizaciones automáticas desactivadas Autoptimize: version: 2.7.7, author: Frank Goossens (futtta), Actualizaciones automáticas desactivadas Avada Builder: version: 3.0.2, author: ThemeFusion, Actualizaciones automáticas desactivadas Avada Core: version: 5.0.2, author: ThemeFusion, Actualizaciones automáticas desactivadas Avada Custom Branding: version: 1.2, author: ThemeFusion, Actualizaciones automáticas desactivadas Cloudflare: version: 3.5.1, author: Cloudflare, Inc., Actualizaciones automáticas desactivadas Defender Pro: version: 2.3.1, author: WPMU DEV, Actualizaciones automáticas desactivadas Duplicate Page: version: 4.3, author: mndpsingh287, Actualizaciones automáticas desactivadas Duplicator Pro: version: 3.8.8.1, author: Snap Creek, Actualizaciones automáticas desactivadas Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Actualizaciones automáticas desactivadas Loco Translate: version: 2.4.3, author: Tim Whitlock, Actualizaciones automáticas desactivadas PWA: version: 0.5.0, author: PWA Plugin Contributors, Actualizaciones automáticas desactivadas Quform: version: 2.12.0, author: ThemeCatcher, Actualizaciones automáticas desactivadas Really Simple SSL: version: 3.3.5, author: Really Simple Plugins, Actualizaciones automáticas desactivadas Schema Pro: version: 2.1.2, author: Brainstorm Force, Actualizaciones automáticas desactivadas SEMrush SEO Writing Assistant: version: 1.1.1, author: SEMrush, Actualizaciones automáticas desactivadas Slider Revolution: version: 6.2.22, author: ThemePunch, Actualizaciones automáticas desactivadas Smush Pro: version: 3.6.3, author: WPMU DEV, Actualizaciones automáticas desactivadas Snapshot Pro: version: 3.3.0, author: WPMU DEV, Actualizaciones automáticas desactivadas Tawk.to Live Chat: version: 0.4.2, author: Tawkto, Actualizaciones automáticas desactivadas WebP Express: version: 0.17.5, author: Bjørn Rosell, Actualizaciones automáticas desactivadas Web Stories: version: 1.0.0-beta.2, author: Google, Actualizaciones automáticas desactivadas WP-Optimize - Clean, Compress, Cache: version: 3.1.2, author: David Anderson, Ruhani Rabin, Team Updraft, Actualizaciones automáticas desactivadas WPMU DEV Dashboard: version: 4.10.1, author: WPMU DEV, Actualizaciones automáticas desactivadas WP Super Cache: version: 1.7.1, author: Automattic, Actualizaciones automáticas desactivadas Yoast SEO Premium: version: 14.8, author: Team Yoast, Actualizaciones automáticas desactivadas

wp-plugins-inactive (2)

Contact Form 7: version: 5.2.2, author: Takayuki Miyoshi, Actualizaciones automáticas desactivadas LayerSlider WP: version: 6.11.1, author: Kreatura Media, Actualizaciones automáticas desactivadas

wp-media

image_editor: WP_Image_Editor_Imagick imagick_module_version: 1690 imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2020-04-01 https://imagemagick.org file_uploads: File uploads is turned off post_max_size: 16M upload_max_filesize: 20M max_effective_size: 16 MB max_file_uploads: 20 imagick_limits: imagick::RESOURCETYPE_AREA: 62 GB imagick::RESOURCETYPE_DISK: 9.2233720368548E+18 imagick::RESOURCETYPE_FILE: 786432 imagick::RESOURCETYPE_MAP: 62 GB imagick::RESOURCETYPE_MEMORY: 31 GB imagick::RESOURCETYPE_THREAD: 8 gd_version: bundled (2.1.0 compatible) ghostscript_version: unknown

wp-server

server_architecture: Linux 4.19-ovh-xxxx-std-ipv6-64 x86_64 httpd_software: Apache php_version: 7.4.9 64bit php_sapi: fpm-fcgi max_input_variables: 1640 time_limit: 180 memory_limit: 256M max_input_time: 60 upload_max_filesize: 20M php_post_max_size: 16M curl_version: 7.72.0 OpenSSL/1.1.1g suhosin: false imagick_availability: true pretty_permalinks: true htaccess_extra_rules: true

wp-database

extension: mysqli server_version: 10.3.24-MariaDB client_version: mysqlnd 7.4.9

wp-constants

WP_HOME: undefined WP_SITEURL: undefined WP_CONTENT_DIR: /home/internetcreativo/public_html/wp-content WP_PLUGIN_DIR: /home/internetcreativo/public_html/wp-content/plugins WP_MAX_MEMORY_LIMIT: 256M WP_DEBUG: false WP_DEBUG_DISPLAY: true WP_DEBUG_LOG: false SCRIPT_DEBUG: false WP_CACHE: true CONCATENATE_SCRIPTS: undefined COMPRESS_SCRIPTS: undefined COMPRESS_CSS: undefined WP_LOCAL_DEV: undefined DB_CHARSET: utf8 DB_COLLATE: undefined

wp-filesystem

wordpress: writable wp-content: writable uploads: writable plugins: writable themes: writable

LuckynaSan commented 4 years ago

@dmitry-christie Thank you for providing the Site Health info. It looks like Web Stories beta.1 is installed. Did the issue occur on beta.2 or did you downgrade to beta.1?

Web Stories: version: 1.0.0-beta.1, author: Google, Auto-updates disabled

The Site Health info provided appears to indicate all the plugins disabled. Do you have the Health & Troubleshooting plugin enabled? Could you please try to only enable Web Stories beta.2 then activating plugins one by one to find the one causing the issue?

dmitry-christie commented 4 years ago

@LuckynaSan Thank you for your response. Yes, just to confirm that's what has happened. I had to downgrade since it's a live website and we're actually using the stories. Ok, I've installed H&T plugin and will try to do that on a staging instance later this week.

ernee commented 4 years ago

@dmitry-christie many thanks for any information you can provide. We've also just released version 1.0.0-rc.1 which should now be available as an update. Feel free to try that as well to see if it resolves the issues mentioned.

@jesusdlg it would be great to get your feedback if the update helps in your case too.

dmitry-christie commented 4 years ago

@ernee Done. It seems to be working now for me so far. Let's wait for @jesusdlg, just to be sure :)

jesusdlg commented 4 years ago

Hi,

FYI, I just installed the RC version and now it works fine for me.

Thank you!!

El sáb., 12 de sep. de 2020 a la(s) 07:26, Dmitry Christie ( notifications@github.com) escribió:

@ernee https://github.com/ernee Done. It seems to be working now for me so far. Let's wait for @jesusdlg https://github.com/jesusdlg, just to be sure :)

— You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub https://github.com/google/web-stories-wp/issues/4268#issuecomment-691480120, or unsubscribe https://github.com/notifications/unsubscribe-auth/AGJYWMVUBBAKEVBBJCJ7XGLSFNSGDANCNFSM4QOCFBNQ .

ernee commented 4 years ago

Really appreciate the follow up @dmitry-christie and @jesusdlg !