Open Majesty6338 opened 1 year ago
following... I'm having the same problem with android 13 on a pixel 5a utilizing AT&T and Vodafone
Same issue with AT&T and T-Mobile for me on my Pixel 7
I'm unable to properly activate service on Helium Mobile on a Pixel 7 without this feature on GrapheneOS due to them relying on multiple eSIMs being active simultaneously. I can download both eSIMs and use them one at a time, but have the same message as OP when trying to activate them simultaneously. Tested on GrapheneOS 2023062300.
https://support.google.com/pixelphone/answer/9449293?hl=en "On Pixel 7 and Pixel 7 Pro phones and if your carrier allows, you can use 2 eSim profiles simultaneously."
https://support.hellohelium.com/en/articles/7130896-installing-and-activating-your-sims "Voice eSIM (Google Pixel 7 and 7 Pro)" and "Data eSIM (Google Pixel models)"
https://support.hellohelium.com/en/articles/7240207-supported-devices "Users of devices with Dual eSIM compatibility should continue to use a Voice and Data eSIM."
Has there been any updates for this? I am facing the same issue on helium mobile where I have to use dual esim. I tested the stock os with my 7pro and both esims at once work just fine, so I believe this is just a bug where graphene isn't getting if the phone supports MEP properly for supported hardware.
I also have a need for dual active esims on a Pixel 7 Pro and would appreciate it if this issue was addressed.
I also have a need for dual active esims on a Pixel 7 Pro and would appreciate it if this issue was addressed.
I also have a need for dual active esims on a Pixel 7 Pro and would appreciate it if this issue was addressed.
Yes, the phone supports it with the stock operating system but GrapheneOS does not yet. It disables the active esim when I try to activate a second one stating "Only one downloaded SIM can be active at a time."
On Android 14 now and still no dual eSIM
On Android 14 now and still no dual eSIM
Has this been fixed?
On Android 14 now and still no dual eSIM
Has this been fixed?
Sadly no, I still can't enable multiple eSIMs on the latest update.
@thestinger is it possible to get insight on the extent that GOS can support/port this function present in the stock OS?
I'm unable to reproduce this issue on Pixel 7 and on Pixel 8: activated 3 eSIMs, 2 eSIMs are enabled at the same time.
Check again whether this is still an issue on the latest OS release.
Still not working for me on a Pixel 7 with the latest release.
Also not working for me on 20240126 on my Pixel 7. I have tried to disable and re-enable eSIM support to no avail. I wonder if a wipe and reinstall is necessary to get it working.
@erroriel @Shapes0 Post your carrier settings versions (Settings -> Network -> SIMs ->
@erroriel @Shapes0 Post your carrier settings versions (Settings -> Network -> SIMs -> -> Long press "Carrier settings version" -> Copy)
Both eSIMs: tmobile_us-52000000043 MCC: 310 MNC: 240 2023-09-27
Physical SIM:
att5g_us-52000000018
MCC: 310 MNC: 410
MVNO: gid: 53FF
2023-08-24
eSIM 1:
tmobile_us-52000000043
MCC: 310 MNC: 260
2023-09-27
eSIM 2 and 3:
tmobile_us-52000000043
MCC: 310 MNC: 240
2023-09-27
@Shapes0 @erroriel T-Mobile US doesn't allow to use eSIM MEP:
Your Google Pixel 7 lets you store multiple eSIM profiles, but only one can be used at a time
I've found several reports online that state that MEP doesn't work on T-Mobile US.
@muhomorr Please see above about Helium. This is a supported setup that only does not work on GrapheneOS. I have tested this successfully with stock and other custom ROMs.
@erroriel Have you tested it on the same device?
Check whether DSDS (dual SIM, dual standby) is enabled in phone testing menu:
dial *#*#4636#*#*
, tap Phone information, then scroll down to "Enable DSDS".
No, not on this device specifically, but on another testing/development Pixel 7 because of having to factory reset to change ROMs.
Before I originally joined this issue, I downloaded two cheap prepaid Tello (T-Mobile MVNO) eSIMs on my test device and successfully activated them both simultaneously on stock and another custom ROM. Then I installed GrapheneOS and could not activate them simultaneously, only swap. I kept the eSIMs on the device for each ROM tested, meaning I did not redownload them each time. I can repeat this experiment on the current build if that would help narrow things down.
On this device, DSDS is enabled and I am using it with the physical SIM and one eSIM. No difference to MEP after toggling off and on.
What carriers are you testing with? @muhomorr
@erroriel
I downloaded two cheap prepaid Tello (T-Mobile MVNO) eSIMs on my test device and successfully activated them both simultaneously on stock and another custom ROM
Did you have a physical SIM active at the time? If there's a physical SIM active, at most one eSIM can be enabled.
What carriers are you testing with?
LTE carrier from Eastern Europe.
Did you have a physical SIM active at the time? If there's a physical SIM active, at most one eSIM can be enabled.
No, I did not. Right - only two can be active - one physical and one eSIM (or) two eSIMs. The test I ran which succeeded on other ROMs was with two eSIMs. If I deactivate the physical SIM on GrapheneOS and try to activate a second eSIM, the situation does not change - it still says only one eSIM can be active at a time as in the screenshot above. @muhomorr
@erroriel Check the log for isMultipleEnabledProfilesSupported
text after trying to enable the second eSIM. Can do it without adb access, by going to Settings -> System -> View logs and searching for that text.
I get ToggleSubscriptionDialogActivity: isMultipleEnabledProfilesSupported():true
on both Pixel 7 and 8 (unlike the OP).
It looks to be false on my device
As an update to this, I reinstalled GrapheneOS on my phone and now I have the ability to enable both eSIMs. It seems that updates never triggered some change made in the fresh install image.
Resetting cellular configuration might have worked. I don't think carrier configurations that are in use are updated without provisioning again.
I'm facing the same issue.
Resetting cellular configuration might have worked. I don't think carrier configurations that are in use are updated without provisioning again.
Assuming you're referring to settings > reset options > reset mobile network settings (erase esims checked), that didn't help. I also get ToggleSubscriptionDialogActivity: isMultipleEnabledProfilesSupported():false
in the logs.
As I know Android can now support dual eSIM (MEP). https://source.android.com/docs/core/connect/esim-mep But on the latest version of GrapheneOS and on Pixel 7 this functionality does not work and gives an error: "Only one downloaded SIM can be active at a time".
Two of my providers say they support eSim MEP. What could be wrong?