eSIM not turning on anymore (gets deactivated immediatly when switched on)

[benstockhecke]

My eSIM no longer works with my phone (Pixel 7Pro) and the latest version of GrapheneOS (build 2024031400).

It is recognised by the system (IMEI in SIM Slot2 is recognised), but I can no longer activate the eSIM under:

Settings->Network and Internet->SIMs->SIM->Use SIM. Whenever I click on "Use SIM" and click on "Turn on" when asked "Turn on SIM=", the slider is automatically deactivated again.

I already tried to de- and reactivate DSDS.

Logcat

type: logcat osVersion: google/cheetah/cheetah:14/AP1A.240305.019.A1/2024031400:user/release-keys buffers: main,system,crash,events level: verbose filterRegex: PhoneAccountRegistrar

--------- beginning of system 1710839508.925 1000 1330 2517 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 1 queried, returning: null: TSI.gSCM(cas)@AR4 1710839572.063 1000 1330 4861 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 1 queried, returning: null: TSI.gSCM(cas)@ASo 1710839805.567 1000 1330 5207 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 1 queried, returning: null: TSI.gSCM(cas)@AUg 1710839807.086 1000 1330 2438 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.gSCM(cas)@AUo 1710839807.982 1000 1330 5207 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, E, UserHandle{0}(subAddr: tel: -> tel:***)]: TSI.rPA(cap)@AUw 1710839807.988 1000 1330 5207 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId -1 queried, returning: null: TSI.rPA(cap)@AUw 1710839807.988 1000 1330 5207 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AUw 1710839807.989 1000 1330 5207 I Telecom : PhoneAccountRegistrar: maybeNotifyTelephonyForVoiceServiceState: simTm is null.: TSI.rPA(cap)@AUw 1710839808.002 1000 1330 5207 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, E, UserHandle{0}]: TSI.rPA(cap)@AU4 1710839808.008 1000 1330 5207 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId -1 queried, returning: null: TSI.rPA(cap)@AU4 1710839808.008 1000 1330 5207 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AU4 1710839808.008 1000 1330 5207 I Telecom : PhoneAccountRegistrar: maybeNotifyTelephonyForVoiceServiceState: simTm is null.: TSI.rPA(cap)@AU4 1710839808.318 1000 1330 4788 I Telecom : PhoneAccountRegistrar: New phone account registered: [[ ] PhoneAccount: ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0} Capabilities: CallProvider MultiUser PlaceEmerg SimSub Audio Routes: BESW Schemes: tel voicemail Extras: Bundle[{android.telecom.extra.SUPPORTS_VIDEO_CALLING_FALLBACK=true, android.telecom.extra.SORT_ORDER=0}] GroupId: *]: TSI.rPA(cap)@AVA 1710839808.339 1000 1330 4788 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AVA 1710839808.339 1000 1330 4788 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AVA 1710839808.593 1000 1330 4761 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@AV0 1710839808.624 1000 1330 4761 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AV0 1710839808.624 1000 1330 4761 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AV0 1710839809.813 1000 1330 1330 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.gSCMFU(a)@AXE 1710839809.827 1000 1330 1330 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.gSCMFU(a)@AXI 1710839809.842 1000 1330 5892 I Telecom : PhoneAccountRegistrar: setUserSelectedOutgoingPhoneAccount: ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}: TSI.sUSOPA@AXM 1710839809.843 1000 1330 5892 I Telecom : PhoneAccountRegistrar: setUserSelectedOutgoingPhoneAccount: no change to voice sub: TSI.sUSOPA@AXM 1710839814.517 1000 1330 4861 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}(addr: tel: -> tel:)(subAddr: tel: -> tel:)]: TSI.rPA(cap)@AZE 1710839814.534 1000 1330 4861 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AZE 1710839814.535 1000 1330 4861 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AZE 1710839815.497 1000 1330 5893 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@AZQ 1710839815.507 1000 1330 5893 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AZQ 1710839815.507 1000 1330 5893 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AZQ 1710839815.850 1000 1330 1330 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.gSCMFU(a)@AZk 1710839815.884 1000 1330 1330 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.gSCMFU(a)@AZo 1710839817.642 1000 1330 5445 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@AaA 1710839817.647 1000 1330 5445 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AaA 1710839817.647 1000 1330 5445 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AaA 1710839817.676 1000 1330 5445 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@AaI 1710839817.689 1000 1330 5445 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AaI 1710839817.689 1000 1330 5445 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AaI 1710839817.878 1000 1330 4861 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@AaY 1710839817.886 1000 1330 4861 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AaY 1710839817.886 1000 1330 4861 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AaY 1710839818.020 1000 1330 4861 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@AbA 1710839818.040 1000 1330 4861 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@AbA 1710839818.040 1000 1330 4861 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@AbA 1710839822.431 1000 1330 5891 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{com.android.phone/com.android.services.telephony.TelephonyConnectionService}, 2, UserHandle{0}]: TSI.rPA(cap)@Ab0 1710839822.441 1000 1330 5891 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 2 queried, returning: null: TSI.rPA(cap)@Ab0 1710839822.441 1000 1330 5891 I Telecom : PhoneAccountRegistrar: Notifying telephony of voice service override change for 1 SIMs, hasService = false: TSI.rPA(cap)@Ab0 1710839832.710 1000 1330 5892 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{org.thoughtcrime.securesms/org.thoughtcrime.securesms.service.webrtc.AndroidCallConnectionService}, , UserHandle{0}]: TSI.rPA(ots)@AdE 1710839845.703 1000 1330 5209 I Telecom : PhoneAccountRegistrar: getSimCallManager: SimCallManager for subId 1 queried, returning: null: TSI.gSCM(cas)@AdI 1710839853.128 1000 1330 2572 I Telecom : PhoneAccountRegistrar: Modify account: [ComponentInfo{org.thoughtcrime.securesms/org.thoughtcrime.securesms.service.webrtc.AndroidCallConnectionService}, , UserHandle{0}]: TSI.rPA(ots)@AeA --------- beginning of main 1710840400.069 10094 6591 6591 D LogcatActivity: command: logcat --buffer=main,system,crash,events -d --dividers --format=epoch,printable,uid,descriptive --regex=PhoneAccountRegistrar *:V

[matchboxbananasynergy]

Have you enabled the "eSIM support" toggle in Settings > Network & Internet?

[benstockhecke]

Have you enabled the "eSIM support" toggle in Settings > Network & Internet?

Yes and also tried to switch it off and on again.

[benstockhecke]

Could it be, that the changes in Build 2024011600 (https://grapheneos.org/releases#2024012600) could have caused the same issues like in this ticket? - https://github.com/GrapheneOS/os-issue-tracker/issues/2097 so this could be an upstream problem. I am also using german Telekom as a provider.

[benstockhecke]

After I reset Grapheneos to factory settings, the eSIM was recognised again.

[thestinger]

You likely just needed to reset cellular settings.

[WinstonHartnett]

Maybe related: #3191.

[benstockhecke]

Update: Installed Stock Android. And after reboot i am facing the same issue. Likely it has to do with my carrier and or google doing things.

[benstockhecke]

You likely just needed to reset cellular settings.

This has done the trick. Thanks!