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GridProtectionAlliance / openPDC

Open Source Phasor Data Concentrator
MIT License
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Error in openPDC Console and Installation of openPDC #111

Closed gerarbelizario closed 5 years ago

gerarbelizario commented 6 years ago

Hi, I've installed the openPDC and during the installation an errror poped up saying that there's a problem with the service account. This was when it suggest me to leave in blank if there was automatically wrtitten. I've done what the images says:

pmu_tester service_account failed openpdc setup openpdc

Then, I've used the Wizard and use the files exported from PMU Conenction Tester to configure the openPDC Manager, but It didn't work.

saveconfig error

ritchiecarroll commented 5 years ago

The red light at the top right of the openPDC manager shows that the service is not running. Open the Windows "Services" console, scroll down to openPDC and click "start". When openPDC is running, you will not receive service errors in the manager.

gerarbelizario commented 5 years ago

Hello. I've done it but it says that It has started and inmediately stoped.

[image: image.png]

[image: image.png]

[image: image.png]

El mié., 17 oct. 2018 a las 17:10, J. Ritchie Carroll (< notifications@github.com>) escribió:

The red light at the top right of the openPDC manager shows that the service is not running. Open the Windows "Services" console, scroll down to openPDC and click "start". When openPDC is running, you will not receive service errors in the manager.

— You are receiving this because you authored the thread. Reply to this email directly, view it on GitHub https://github.com/GridProtectionAlliance/openPDC/issues/111#issuecomment-430770833, or mute the thread https://github.com/notifications/unsubscribe-auth/AoCEAwNBXQl8p2mTV5F95gwjUDEq6JA_ks5ul47DgaJpZM4Vpv1Y .

ritchiecarroll commented 5 years ago

You will want to check the "Errorlog.txt" file to see perhaps what happened. Also, if there is nothing relevant there, you can check the Windows event log to see if it reported any errors.

StephenCWills commented 5 years ago

Given that the NT SERVICE\openPDC account could not be added to the openPDC Admins group, there's a decent chance that the service account does not have the required permissions to access files in the openPDC installation directory. Lack of permissions is also a known cause for errors that prevent the service from starting.

FYI, I had this issue, among others, when attempting to install openMIC on a system that was configured to be a domain controller. If you are installing on a domain controller, I would recommend creating a domain account to run the service and providing that account with the appropriate group memberships and permissions.

ritchiecarroll commented 5 years ago

Ah, Stpehen is right - I didn't see your third image - Windows service account will not have rights to installed program files folder. One simple option may be to change Windows service to run as the "Local System account" - see "Log On" tab in openPDC service properties dialog:

image

pra12eep commented 5 years ago

i am also getting the same issue what Mr Gerarbelizario has shown in the last picture. Also, for me the the red light at the top was green in the beginning. now from past few days i am not able to resolve the issue. i have repaired my openPDC software too.

pra12eep commented 5 years ago

hi... I have followed the above instructions and it was working fine for few days. but now same problem I facing...openPDC is out of service or stopped from local windows machine. screenshot of error msg is attached and same is written below in case attachment not uploaded.

Windows could not start the openPDC service on Local Computer Error 14001: The application has failed to start because its side by side configuration in incorrect. please see application event log or use the command line sxstrace.exe tool for more detail. further if I am trying "sxstrace.exe " in command line it is not opening the command prompt. Regards Pradeep

StephenCWills commented 5 years ago

Hi Pradeep,

It sounds like the openPDC.exe.config file may have been corrupted somehow. The easiest thing for you to do may be to reinstall the openPDC. If you only want to try repairing the one file, you can download the App.config file from the openPDC source code repository, rename the file to openPDC.exe.config, replace your existing openPDC.exe.config (in the openPDC installation directory) with the new one you just downloaded, and then run the Configuration Setup Utility to restore connectivity to your configuration database.

Thanks, Stephen

pra12eep commented 5 years ago

Hi Stephen, Thanks a lot for your quick reply. i tried the to repair the earlier installation but still i was getting error like FAILED TO REPAIR. further, i downloaded the new installation file and trying to install the same but now i am getting below error:

openPDC Setup Wizard ended prematurely because of an error. your system has not been modified. to install this program at a later time, run setup wizard again. click the finish button to exit the setup wizard.

it would be nice if you can write me at pra12eep@gmail.com because i am not able to share the error screenshot here in this platform. Thank You.

ritchiecarroll commented 5 years ago

Going to close this issue for now - if this the problem remains, please let us know and we will re-open.

Thanks, Ritchie