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HALRobotics / Beta

HAL Robotics Framework beta release and associated documentation.
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An installation error occured #113

Closed 6axis closed 2 years ago

6axis commented 2 years ago

Hello,

It seem that I'm unable to update/re-install/install HAL on my computer. The installation process go well until this message pop-up : noluck

I unistalled the framework, installed it with a freshly downloaded setup, installed only the application with no extentions, and with all the extensions... no luck for now.

Do you have any advices to do a deeper uninstall of HAL to (maybe) solve the issue ?

I had no problem doing the last update one my other computer and never had problem before using HAL on the one that is problematic today. Rhino is in 7.9.21222.1500 official licence W10 is 21H1.

Best regard

sebandraos commented 2 years ago

Hi @6axis , If you could send us over the installation log (C:\ProgramData\HAL\Installation.log) then hopefully we can see what's causing the installation to fail. Thanks.

6axis commented 2 years ago

Hi @sebandraos, here it is :

Installation.log

Thanks for your help !

sebandraos commented 2 years ago

There are a lot of errors like - L'accès au chemin d'accès 'C:\ProgramData\HAL\HAL.Communication.dll' est refusé. This sort of file access issue normally means that an installation was once run As Admin and now is not. Did you manage to install the update without extensions? One option is to attempt to install as admin again but given that that's unnecessary to in the HAL Robotics Framework, I would suggest completely uninstalling (including the installer itself), then deleting: C:\ProgramData\HAL and %localappdata%\HAL before reinstalling again from scratch. Let us know how you get on.

6axis commented 2 years ago

Ok ! it worked !

Yes I tried to install it as an admin in a desperate attempt to make the error disapear... But before that I didn't manage to install only the application without extensions.

So I deleted the two folders you said and reinstalled it normaly and the problem is now gone. Maybe the log is more explicit than me, it's way over my understanding ans skills !

Thank you so much for your help ! Hope it can help somehow.

Edit : sorry I didn't see that the solution was in the documentation...

sebandraos commented 2 years ago

Glad to hear it @6axis . Don't worry, that documentation is a little tricky to find at the moment and the logs are there for exactly this sort of thing.