Closed Jackcrabb closed 3 months ago
Hi Jack, Everything looks like it's supposed to be working from our end so a few quick follow-ups:
That's odd then. Can you try to log in on another PC? If so, then it's possible that there is a plugin on the new PC that's creating a conflict.
Closing as stale. Please reopen if necessary
Hello dear HAL Team,
I faced the same issue on one of the PCs I use with HAL robotics. This PC is connected through ethernet cable to internet, and also, with a second network card and ethernet cable, to my robot controllers network.
When I disconnect the robot ethernet cable while logging in, it works.
Best regards
Hi @ldemt ,
Thanks for working that out and letting us know. That gives us a good starting point for finding a definitive fix for this issue. By that logic it almost sounds like a Windows networking issue but we'll try and reproduce it here in the same circumstances and see if that helps.
We have also added a Licensing.log file to %ProgramData%\HAL which can be sent to the-team@ our normal domain hal-robotics.com referring to this issue which should help us dig even more.
Thanks again
Is there an existing issue for this?
Description of the bug
When I start the grasshopper and it shows the log-in window of HAL, but I cannot log in my account, it tells me that I need to check my internet connect but my Internet still working.![Screenshot 2024-03-15 015207](https://github.com/HALRobotics/Beta/assets/163450291/e8d23d37-4fcc-497b-b313-87fcb5bdd349)
Steps To Reproduce
Related Issues
No response
Additional Information
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