HALRobotics / Beta

HAL Robotics Framework beta release and associated documentation.
17 stars 3 forks source link

[BUG] License Not Being Recognised in Grasshopper #138

Open sebandraos opened 4 months ago

sebandraos commented 4 months ago

Is there an existing issue for this?

Description of the bug

When logging in to the HAL Robotics Framework for Grasshopper a license is downloaded and activated but the components think they aren't licensed. e.g. image

This is an issue caused by a race between two different calls to the licensing service when the requests to the server don't return as quickly as they could. We are struggling to find exactly at which point this is happening.

Steps To Workaround

If that doesn't work can you try the following:

  1. Open Rhino and Grasshopper with the HAL Robotics Framework
  2. Open the HAL menu and go to the User section -> Log Out
  3. Close Rhino entirely
  4. Open Rhino and Grasshopper again
  5. Log in via the HAL menu
  6. Insert an Export component into a new document

Additional Information

If you continue to face this issue, please post as many details as you can in a comment below (versions of OS, versions of Rhino, versions of HAL Robotics Framework and any extensions, internet speeds, etc.) and we will try to find out exactly what's going wrong.

Thanks for helping us to make our software better