Approval Date for Quotation was incorrectly set [Amy]

[kinosker]

Background: Quotation was approved on 25/05/2017 (Today), but the approved date recorded as 26/06/2017 (Tomorrow).

[kinosker]

Diagnosis: Approved date is generated using javascript Date.Now(), which relies on the system/user clock. This may lead to an incorrect date set.

Conclusion: Explained the cause for such issue to occur, but user mentioned that his date was correctly set.

• Pending for recurrence to troubleshoot on the spot.

[kinosker]

Closed - Did not recur for 2 mths

[kinosker]

Incorrect quotation date re-occur again, found out that user PC is in the correct time zone

[kinosker]

Strategy:

• [x] Update approved date by using CRM Server time.
• [x] Archived by CRM workflow.

[kinosker]

Resolved:

1. Used workflow to set approval date as CRM Server time (Workflow Execution date)
2. Fallback set as user's computer date.