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HCL-TECH-SOFTWARE / domino-backup

Configuration files for HCL Domino Backup integration with other backup solutions.
https://opensource.hcltechsw.com/domino-backup/
Apache License 2.0
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Backup Domino 12.0.1 on Linux with Veeam setup questions #11

Open fabioac opened 1 year ago

fabioac commented 1 year ago

HCL Product Version Domino 12.0.1 being backuped up with veaam

Describe the bug the snapshot command fails with general error

Error Message [028823:000007-00007FE8C16A2700] load backup -s [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Domino Database Backup [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Started [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Pruning backups [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: BackupNode: [zzzzzzz], BackupName: [default], Translog Mode: [CIRCULAR], Backup Mode: [SNAP] [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: LastBackupTime: 09/08/2023 10:09:04 AM [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Starting backup for 142 database(s) [SnapShotMode] [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Creating Snapshot [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Empty OS Level Command! [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Error Start-Snapshot Command: [] : File cannot be created [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: --- Backup Summary --- [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Previous Backup : 09/08/2023 10:09:04 AM [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Start Time : 09/08/2023 10:47:43 AM [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: End Time : 09/08/2023 10:47:43 AM [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Runtime : 00:00:00.287 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: [General ERROR!] - Error Start-Snapshot Command [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: All : 142 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Processed : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Excluded : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Pending Compact : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Compact Retries : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Backup Errors : 142 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Not Modified : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Delta Files : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Delta applied : 0 [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Total DB Size : 0.0 Bytes [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Total DeltaSize : 0.0 Bytes [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Data Rate : 0.0 MB/sec [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: --- Backup Summary --- [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: [010963:000002-00007F00A8A5A740] 09/08/2023 10:47:43 AM Backup: Finished

it´s a domino configuration issue or veeam plugin?

fabioac commented 1 year ago

domino is running under linux

Daniel-Nashed commented 1 year ago

This is really difficult to tell from the logs you are sending. In Domino 12.0.2 we added end to end logging which provides you with log files directly in the jobs. I would really recommend to move to 12.0.2 to get this logging directly.

This log ´only shows the backup job failed. there is no info about the commands issued in the back end over SSH.

Without knowing what you did setup it is also hard to tell where to start looking. There are a couple of troubleshooting steps to check in the documentation. like running manual commands over SSH.

In 12.0.1 you would need to look into the scripts to change the log going to files to see the error output properly. I would really recommend to move to 12.0.2 to have better out of the box diagnostics with end to end logging.

You should go thru the whole steps and see what you could have missed. There are quite some steps on Linux. In 12.0.2 on Windows by the way we are recommending to use VSS. But this isn't an option on Linux.

On Linux you still need the integration scripts on both sides. it is quite some setup. But it is all documented with steps to verify.

Daniel-Nashed commented 1 year ago

I removed the bug label. It does not sound like a bug to me yet.

fabioac commented 1 year ago

thanks Daniel, we are also working with HCL support team, they asked the same, upgrade to 12.0.2. We are upgrading next monday and try again.

Daniel-Nashed commented 1 year ago

Why do you close the issue? Updating to 12.0.2 will not solve your configuration issue. It will just provide way better diagnostics. Oh actually I think I confused it. We have end to end logging introduced when I did the Veeam integration and that was 12.0.1. This feels so far away when working on V14.. Sorry!

You should have logs attached to your backup job. Can you look into those to see what details the backup operation returns?

The integration is invoking a script, which uses SSH to communicate with the Veeam server. I hope you took all the steps in the documentation? I can look at your logs attached to your backup job...

fabioac commented 1 year ago

Hi Daniel,

i am working with hcl support because when i run then command "server -s" in the domino console, it fails. Before investigate the scripts, i want to assure that domino is correctly configured. After get command "server -s" running ok in the console and if i have a problem i reopen

fabioac commented 1 year ago

notes Hi Daniel, what i should configure, can you help me?

Thanks

Daniel-Nashed commented 1 year ago

Did you read the documentation --> https://opensource.hcltechsw.com/domino-backup/backup-providers/veeam/

This should be step by step. If you have questions or get suck in the middle, I am happy to help. But this is documented and should work.

fabioac commented 1 year ago

Thanks Daniel, after review the documentation we could figure out what wrong with backup, now we got stucked with restore. The script is sending a "mount" to windows and fails. we are investigating.

Thanks agains

Daniel-Nashed commented 1 week ago

Any update on this? did you get it working? Can we close this issue?

Thanks Daniel