Do an ADR for tool(s) for measuring customer satisfaction and then implement it. Leading candidate is Medallia because of familiarity within Office of Grants and the use of Medallia on other projects. OG has done lots of market research comparing tools and settled on Medallia.
Do an ADR for tool(s) for measuring customer satisfaction and then implement it. Leading candidate is Medallia because of familiarity within Office of Grants and the use of Medallia on other projects. OG has done lots of market research comparing tools and settled on Medallia.