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HearthSim / Hearthstone-Deck-Tracker

A deck tracker and deck manager for Hearthstone on Windows
https://hsreplay.net/downloads/
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HDT stuck loading #3968

Open MaSaRey23 opened 5 years ago

MaSaRey23 commented 5 years ago

I install HDT on my new pc. When i open HDT(last update,18.8.19) it stuck on loading. My oprating system is windows 10 (pro edition, last update). My HDT log file is:

2:24:45 AM|Info|Core.Initialize >> HDT: 1.8.19.3849, Operating System: Windows 10 Enterprise 18362, .NET Framework: 528040
2:24:45 AM|Info|SplashScreenWindow.ShowConditional >> Showing splashscreen...
2:24:45 AM|Info|ConfigManager.ConvertLegacyConfig >> changed config values
2:24:46 AM|Info|ThemeManager.LoadThemes >> Found theme: classic
2:24:46 AM|Info|ThemeManager.LoadThemes >> Found theme: dark
2:24:46 AM|Info|ThemeManager.LoadThemes >> Found theme: frost
2:24:46 AM|Info|ThemeManager.LoadThemes >> Found theme: minimal
2:24:46 AM|Info|GameV2.Reset >> -------- Reset ---------
2:24:46 AM|Info|HsReplayDecks.Load >> Loaded from disk: 
2:24:46 AM|Info|HsReplayDecks.Load >> Cached data was not found or stale. Fetching latest...
2:24:46 AM|Info|ApiWrapper.GetAvailableDecks >> Fetching available decks...
2:24:46 AM|Info|ApiWrapper.GetUploadToken >> Requesting new upload token...
2:24:47 AM|Info|OverlayWindow.SetTopmost >> Hearthstone window not found
2:24:48 AM|Info|GameV2.Reset >> -------- Reset ---------
2:24:48 AM|Info|ApiWrapper.GetUploadToken >> Received new upload-token.
2:24:48 AM|Info|HsReplayDecks.Load >> Writing hsreplay_decks.cache to disk...
2:24:48 AM|Info|HsReplayDecks.Load >> Complete: Count=1579, ServerTS=10/4/2019 10:51:42 PM, Downloaded=10/5/2019 2:24:48 AM Age=00:00:00.0110009

anybody can help?!

riQQ commented 5 years ago

What exactly do you mean by stuck? Is the splash screen still showing? Is there a HDT icon in the system tray?

Lapidusss commented 5 years ago

Hi! I think I have the same issue. This started with 1.8.21 and even if I reinstall 1.8.20 the same thing happens: HDT starts normally an after 2-3 sec it crashes. Ther are no error messages, nothing.

riQQ commented 5 years ago

Please provide logs. See https://github.com/HearthSim/Hearthstone-Deck-Tracker/wiki/Reporting-Issues (sections HDT crash logs and Windows log files)