Error uploading replays in app, SSL protocol error on site.

[Endorphine71]

Bug report

Expected Behavior

Upload Replays

Actual Behavior

Get error message: Error uploading replay. Please Try Again Later.

Steps to reproduce behavior

Click on Replay and get a red error message window at the top of the application.

I was also getting this same error when trying to access the website in Chrome. After I cleared the cache it is working again. I uninstalled hsreplay app and also Hearthstone after cleaning everything up. Still won't let me upload any replays. Started happening around 6 days ago. I see others were also getting this error and posted on the SubReddit: https://www.reddit.com/r/hsreplay/comments/rvus9d/issues_accessing_hsreplay/

In the logs: System.Net.WebException: The underlying connection was closed: An unexpected error occurred on a send. ---> System.IO.IOException: The handshake failed due to an unexpected packet format.

hdt_log.txt

[Endorphine71]

I also just tired logging out and back in getting a new token and got:

HSReplay.net Error

Could not load HSReplay.net account status. Please try again later. hdt_log.txt

[Endorphine71]

Strange behavior... I played another game.. then clicked to upload.. same error.. then clicked on it 4-5 times fast and it finally went. Here are the logs....

hdt_log.txt

[malakada]

I've been experiencing this for a few days now. I am completely unable to access https://hsreplay.net on Firefox or Chrome. This causes my tracker to not connect, despite me paying for a ✨premium account✨. 💁‍♀️ The error I get in the web browser is this:

(text from image below for screenreaders/accessibility, it should be noted as well in the screenshot that the URL is listed as https, yet the browser is warning me that the page is not secure within the URL bar)

Secure Connection Failed

An error occurred during a connection to hsreplay.net. SSL received a record that exceeded the maximum permissible length.

Error code: SSL_ERROR_RX_RECORD_TOO_LONG

• The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
• Please contact the website owners to inform them of this problem.

Learn more...

So, I'm an engineer right? 😅 I thought it was my firewall because it said that it was up when I checked downdetector.com or whatever it's called. So I tried adding hsreplay.net to the whitelist, and when that didn't work I turned it completely off. Still couldn't access https://hsreplay.net.

Then I thought "maybe it's my router? or something on my network?" so I did a tracert hsreplay.net, and here are the results:

> tracert hsreplay.net

Tracing route to hsreplay.net [172.67.73.29]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     6 ms     7 ms     7 ms  [redacted]
  3     7 ms     8 ms     8 ms  [redacted]
  4     9 ms     7 ms    10 ms  [redacted]
  5    23 ms    20 ms    19 ms  langbprj01-ae1.rd.la.cox.net [68.1.1.13]
  6    20 ms    21 ms    22 ms  72.215.224.171
  7    19 ms    19 ms    20 ms  172.70.212.2
  8    21 ms    19 ms    19 ms  172.67.73.29

Trace complete.

....probably doxing myself with some of those IP's (I'm not a network engineer 😬), so I redacted the ones between obvious home IP and when it hit my ISP successfully and continued on from there.

When I navigate directly to 172.67.73.29 I land on cloudflare's page that tells me this:

Error 1003 Ray ID: 6c8eb9a9f8427cec • 2022-01-05 18:21:15 UTC Direct IP access not allowed

And, of course, when I check out MXToolbox I can see that the IP that I land on with my tracert is the correct IP. I'm getting there, but something is still wrong with the SSL header.

At this point, I feel fairly certain that "it's you, not me" is likely correct here.

I'd like to contact customer service to put my account on hold until this resolves, but I can't access the webpage to even ask that they stop charging me. :joy:

If there's any extra info or debugging I can assist you with, please let me know. You can contact me via my email: malakjanus@gmail.com (which is tied to this github account).

Cheers, and best wishes in the new year!

Malak

[azeier]

Thanks for the detailed info @malakada! We'll be reaching out via email regarding your subscription.

We are actively investigating the issue.

Our current theory is that this is a problem related to certain routers using an automated blacklist from global.sitesafety.trendmicro.com, where https://hsreplay.net was mistakenly listed as a phishing site. It looks like we managed to get that fixed within in the last couple of hours. I am unsure how long this will take to propagate, but hopefully this was the root cause and the issue should be resolved soon.

[malakada]

Looks like it propagated rather quickly on my end! I'm able to reach https://hsreplay.net again! Also, it looks like the games recorded while I was unable to reach the service were able to upload. 😌

Thanks for the speedy reply, from my end I'd consider the SSL issues resolved. 👍 Great work team! 🎉

[Endorphine71]

Thanks for the update. The one thing I forgot to check was the anti-virus on my AX11000 router. Ugh.

Yep, it was detecting the site as phishing. Thanks for the quick fix! :)

[azeier]

Glad to hear this resolved quickly!