Cant use fingerprint to unlock specific app (Enpass)

[HeeLoco]

Hello,

I use the password manager Enpass. (https://www.enpass.io/) Unfortunately it cannot be unlocked with the fingerprint.

Furthermore I can't tell if this is because of to the app, the system or other dependecies. Nevertheless I add this as an error. Others will be able to evaluate this much better.

Steps to reproduce:

1. Open the App and enable Biometrics the Security Settings
2. Authenticate using Biometrics (In my case it failed)
3. Minimize App
4. Reopen the App

Expected:

• Unlock the App with fingerprint

Actual:

• An error occurs

Further Information: OS Version: 9 Build number: PPR1.180610.011 dev-keys Custom bild version: alps-mp-p0.mp7-V2.51_prize.p0mp7.k57pv1.dm.64_P7 Enpass App Version: 6.5.0.390

Pictures: Authentication by using Biometrics

First failing message after authentication

This following message occurs when reopeing the App

BR HeeLoco

[derAlff]

I have that issue, when I rebooted the device. Fingerprints are all available... But not correct.

[wurzer]

It seems to be common issue of this app:

https://discussion.enpass.io/index.php?/topic/20898-fingerprint-biometrics-issue/

The last comment in the discussion is:

Some ROMs also let you Enable biometrics without setting a Device PIN/Passcode first and that makes the TEE unprotected. If this the case with your device, please enable Device PIN/Passcode from device settings and share results.

[SHA-NDY]

I also have this issue with the app AndOTP and Keepass2Android

[derAlff]

Device PIN in enabled. Fingerprint is working in every App till reboot of the phone. That feel like "fingerprint is only saved in RAM ;)".

The point of the biometric setting is saved in the settings, but it isn't working after reboot. When we delete the biometric setting and add a new one, we can add it to other Apps. Then it is working again.

[SHA-NDY]

This is still an issue!