Replace “all interview are completed via phone” to “can be completed via phone”
Rework the digital space verbiage to move away from PHE messaging
Increase readability
Actions to take:
[x] Draft approved by AT & MD
[x] Update required files
[x] Update word docs in this folder and on SharePoint: Eligibility Support\Restricted\QI - Quality Improvement\BZ scripts project\Projects\Completed projects\On Demand Waiver\Notices Verbiage
[x] Ask JF if required to have all service centers on notices
Files require updates:
[x] Func Lib: 4 Appt. Notices & NOMIs
[x] Interview no show (1) ("retired script")
[x] Eligibility notifier (1) - commented out already
[x] Bulk recertifications (20) - commented out already
[x] Individual appointment letter (1) (retired script)
Revisions include:
Actions to take:
Files require updates:
Memo Docs on Sharepoint- do not change name
CONTENT OF NOTICES (state.mn.us)
Human Service Centers: https://www.hennepin.us/hennepin/your-government/facilities/county-buildings