Pandora server not accepting the certificate?

[skyysymphony]

Hi there Sorry if this is an issue on my end with a simple fix - but I just upgraded to the latest rev of Hermes, and now when I open the app I get an error: "An error has occurred with Pandora. The server "tuner.pandora.com" did not accept the certificate."

Any ideas on how to fix it? I really like this app and I'm quite sad to lose the funtionality.

Thanks!

[alexcrichton]

I can't say that I've seen this before, this doesn't look like it's a problem with the app itself, but something with the connection between your computer and Pandora. You wouldn't happen to have any proxies in play or anything like that would you? Does this happen immediately when it starts or does anything look like anything makes its way forward before it bails out?

If that doesn't help, can you run with this build and then open up Console.app and give me the last few lines of the logs?

[skyysymphony]

ummm... no proxies that I know of... (but only being an end user, I can't say I'm 100% sure of this)

and it happens immediately - see the attached screen shot.

Ok - downloaded the 1.1.2 build --- still get the same error.

Stupid question - I found the Console.app, but which logs would you like? These are the lines in the system.log pertaining to Hermes - let me know if there's another one?

May 30 16:46:31 alpha-omega Hermes[1099]: -[API sendRequest:] https://tuner.pandora.com/services/json/?method=auth.partnerLogin&partner_id=&auth_token=&user_id= May 30 16:46:32 alpha-omega Hermes[1099]: -API cleanupConnection::: The server “tuner.pandora.com” did not accept the certificate. May 30 16:46:32 alpha-omega Hermes[1099]: -[API cleanupConnection:::] Fault: The server “tuner.pandora.com” did not accept the certificate. May 30 16:46:32 alpha-omega Hermes[1099]: -[HermesAppDelegate handlePandoraError:] error received { error = "The server \U201ctuner.pandora.com\U201d did not accept the certificate."; request = "<PandoraRequest: 0x1006d0bb0>"; }

Sorry - my background is Mech Engr - and I'm still relatively new to the Mac OS. I was a pretty proficient self taught PC geek until last year.

Thanks again!

Ellena

On May 30, 2012, at 4:15 PM, Alex Crichton wrote:

I can't say that I've seen this before, this doesn't look like it's a problem with the app itself, but something with the connection between your computer and Pandora. You wouldn't happen to have any proxies in play or anything like that would you? Does this happen immediately when it starts or does anything look like anything makes its way forward before it bails out?

If that doesn't help, can you run with this build and then open up Console.app and give me the last few lines of the logs?

---

Reply to this email directly or view it on GitHub: https://github.com/alexcrichton/hermes/issues/70#issuecomment-6024218

Ellena Wong ellena.wong@gmail.com 310-997-0650 "Keep Breathing..."

[alexcrichton]

If you go to this url in a browser: https://tuner.pandora.com/services/json/?method=auth.partnerLogin what do you see?

And no problem! That's exactly what I was looking for. If you were behind a proxy, you would know it, so that's not the problem at all.

[skyysymphony]

;)

Thanks for the vote of confidence.... well I get stuck the browser won't load - I get a bunch of expired certificates - see the picture attached.

(and yes I'm trying to uninstall MacKeeper - which turns out to be a pain to do - at the same time. Looking at the logs for you, I found out that the MacKeeper was doing all kinds of crunching in the back ground ---- and turns out it's not a good App to have... sigh)

On May 30, 2012, at 4:55 PM, Alex Crichton wrote:

If you go to this url in a browser: https://tuner.pandora.com/services/json/?method=auth.partnerLogin what do you see?

And no problem! That's exactly what I was looking for. If you were behind a proxy, you would know it, so that's not the problem at all.

---

Reply to this email directly or view it on GitHub: https://github.com/alexcrichton/hermes/issues/70#issuecomment-6024764

Ellena Wong ellena.wong@gmail.com 310-997-0650 "Keep Breathing..."

[alexcrichton]

I don't think email attachments work when replying to github, so you'll have to post it somewhere on the internet and send me the link. This is probably the problem though.

You might have an out of date keychain or something like that, I'm not sure how to update the root certificates but that's what you'd want to do. Pandora's certificates aren't out of date at least according to my computer, so I don't think that it's a problem on their end.

[skyysymphony]

FIXED!

;)

logged out of Pandora in Hermes... from the Pandora Menu

then found the Keychain Access app in the Utilities... went into the "login" keychains and deleted all the expired certificates.

went back to Hermes and logged back in ...

and voila~ !

Oh happy days..

;)

Thanks for helping me investigate this.

On May 30, 2012, at 4:55 PM, Alex Crichton wrote:

If you go to this url in a browser: https://tuner.pandora.com/services/json/?method=auth.partnerLogin what do you see?

And no problem! That's exactly what I was looking for. If you were behind a proxy, you would know it, so that's not the problem at all.

---

Reply to this email directly or view it on GitHub: https://github.com/alexcrichton/hermes/issues/70#issuecomment-6024764

Ellena Wong ellena.wong@gmail.com 310-997-0650 "Keep Breathing..."

[alexcrichton]

No problem! Glad you got it fixed!