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Heroic-Games-Launcher / HeroicGamesLauncher

A games launcher for GOG, Amazon and Epic Games for Linux, Windows and macOS.
https://heroicgameslauncher.com
GNU General Public License v3.0
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[Windows] I Can't Log In and Access the Library #1135

Closed ShibShib1 closed 2 years ago

ShibShib1 commented 2 years ago

Describe the bug

Whenever I click continue after logging in it just stays at a blank blue screen. After waiting for a while it stayed like this. If you could please help fix this bug! Or recommend a different launcher, but I trust Heroic will work amazing, Thanks, -------!

Add logs

(16:40:52) INFO: [Legendary]: Location: C:\Users---------\Desktop\Heroic\legendary.exe (16:40:52) INFO: [Gog]: Location: C:\Users\AppData\Local\Programs\heroic\resources\app.asar.unpacked\build\bin\win32\gogdl.exe (16:41:03) INFO: [Backend]:
Heroic Version: 2.2.6 Oden Legendary Version: 0.20.25 Our Benefactors OS: Microsoft Windows 10 Enterprise KERNEL: 10.0.19044 ARCH: x64 CPU: Intel Pentium® Silver N5030 @1.1 RAM: Total: 8.4 GB Available: 4.02 GB GRAPHICS: GPU0: Intel(R) UHD Graphics 605 VRAM: 1024MB DRIVER:

(16:41:03) INFO: [Backend]: User Not Found, removing it from Store (16:41:03) WARNING: [Backend]: Protocol already registered. (16:41:09) INFO: [Backend]: checking for heroic updates (16:43:36) INFO: [Frontend]: Refreshing Library (16:43:36) INFO: [Legendary]: Refreshing library... (16:43:36) INFO: [Frontend]: No cache found, getting data from legendary... (16:43:36) INFO: [Legendary]: Refreshing library... (16:45:41) INFO: [Legendary]: Logging with Legendary... (16:45:41) INFO: [Legendary]: Logging with Legendary... (16:45:44) INFO: [Legendary]: stderr: [cli] INFO: Testing existing login data if present...

(16:45:44) INFO: [Legendary]: stderr: [cli] INFO: Testing existing login data if present...

(16:45:44) INFO: [Legendary]: stderr: Traceback (most recent call last): File "urllib3\connectionpool.py", line 700, in urlopen

(16:45:44) INFO: [Legendary]: stderr: File "urllib3\connectionpool.py", line 994, in _prepare_proxy File "urllib3\connection.py", line 364, in connect File "urllib3\connection.py", line 501, in _connect_tlsproxy File "urllib3\util\ssl.py", line 449, in ssl_wrapsocket File "urllib3\util\ssl.py", line 493, in _ssl_wrap_socket_impl File "ssl.py", line 500, in wrap_socket File "ssl.py", line 1040, in _create

(16:45:44) INFO: [Legendary]: stderr: File "ssl.py", line 1309, in do_handshake ssl.SSLEOFError: EOF occurred in violation of protocol (_ssl.c:1129)

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "requests\adapters.py", line 440, in send File "urllib3\connectionpool.py", line 785, in urlopen File "urllib3\util\retry.py", line 592, in increment urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.legendary.gl', port=443): Max retries exceeded with url: /v1/version.json (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:1129)')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "legendary\cli.py", line 3004, in File "legendary\cli.py", line 2913, in main File "legendary\cli.py", line 92, in auth

(16:45:44) INFO: [Legendary]: stderr: File "legendary\core.py", line 266, in check_for_updates File "legendary\api\lgd.py", line 21, in get_version_information File "requests\sessions.py", line 542, in get File "requests\sessions.py", line 529, in request File "requests\sessions.py", line 645, in send File "requests\adapters.py", line 517, in send requests.exceptions.SSLError: HTTPSConnectionPool(host='api.legendary.gl', port=443): Max retries exceeded with url: /v1/version.json (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:1129)'))) [8552] Failed to execute script 'cli' due to unhandled exception!

(16:45:44) INFO: [Legendary]: stderr: Traceback (most recent call last): File "urllib3\connectionpool.py", line 700, in urlopen

(16:45:44) INFO: [Legendary]: stderr: File "urllib3\connectionpool.py", line 994, in _prepare_proxy File "urllib3\connection.py", line 364, in connect File "urllib3\connection.py", line 501, in _connect_tlsproxy File "urllib3\util\ssl.py", line 449, in ssl_wrapsocket File "urllib3\util\ssl.py", line 493, in _ssl_wrap_socket_impl File "ssl.py", line 500, in wrap_socket

(16:45:44) INFO: [Legendary]: stderr: File "ssl.py", line 1040, in _create File "ssl.py", line 1309, in do_handshake ssl.SSLEOFError: EOF occurred in violation of protocol (_ssl.c:1129)

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "requests\adapters.py", line 440, in send File "urllib3\connectionpool.py", line 785, in urlopen File "urllib3\util\retry.py", line 592, in increment urllib3.exceptions.MaxRetryError: HTTPSConnectionPool(host='api.legendary.gl', port=443): Max retries exceeded with url: /v1/version.json (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:1129)')))

During handling of the above exception, another exception occurred:

Traceback (most recent call last): File "legendary\cli.py", line 3004, in File "legendary\cli.py", line 2913, in main

(16:45:44) INFO: [Legendary]: stderr: File "legendary\cli.py", line 92, in auth File "legendary\core.py", line 266, in check_for_updates File "legendary\api\lgd.py", line 21, in get_version_information File "requests\sessions.py", line 542, in get File "requests\sessions.py", line 529, in request File "requests\sessions.py", line 645, in send File "requests\adapters.py", line 517, in send requests.exceptions.SSLError: HTTPSConnectionPool(host='api.legendary.gl', port=443): Max retries exceeded with url: /v1/version.json (Caused by SSLError(SSLEOFError(8, 'EOF occurred in violation of protocol (_ssl.c:1129)'))) [13532] F (16:45:44) INFO: [Legendary]: stderr: ailed to execute script 'cli' due to unhandled exception!

(16:45:44) INFO: [Legendary]: finished login (16:45:44) INFO: [Legendary]: finished login (16:45:46) INFO: [Frontend]: Refreshing Library (16:45:46) INFO: [Legendary]: Refreshing library... (16:45:46) INFO: [Frontend]: No cache found, getting data from legendary... (16:45:46) INFO: [Legendary]: Refreshing library...

Steps to reproduce

  1. Go to '...'
  2. Click on '...'
  3. Scroll down to '...'
  4. See error

Expected behavior

What I expect to happen is for the logging screen to load for a minute then refresh or have me restart, then the library will be open with the games.

Screenshots

Login Fail

System Information

Additional information

Nope, but I really need help

flavioislima commented 2 years ago

are you using an alternative legendary binary? also, fill the OS info, I didn't know it was windows until I read the logs.

arielj commented 2 years ago

hey @ShibShib1 can you check if this is still an issue in Heroic 2.3.1? we made fixes in the login flow