Epic games not showing in Library and epic account loging issues(Flatpak)

[syeedahmed]

Describe the bug

Library not showing any epic games and also facing some problem to login in Epic account. like after login is stuck in sid page 5-6 time refresh don't do any thing. after sometime manage to login in account but Library is empty.

Add logs

flatpak run com.heroicgameslauncher.hgl Gtk-Message: 12:54:22.728: Failed to load module "canberra-gtk-module" Gtk-Message: 12:54:22.728: Failed to load module "pk-gtk-module" Gtk-Message: 12:54:22.728: Failed to load module "canberra-gtk-module" Gtk-Message: 12:54:22.728: Failed to load module "pk-gtk-module" [3:0531/125422.742610:ERROR:bus.cc(397)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory [3:0531/125422.742726:ERROR:bus.cc(397)] Failed to connect to the bus: Failed to connect to socket /run/dbus/system_bus_socket: No such file or directory (12:54:22) DEBUG: [Legendary]: Running Legendary command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version libva error: vaGetDriverNameByIndex() failed with unknown libva error, driver_name = (null) [42:0531/125422.828855:ERROR:sandbox_linux.cc(377)] InitializeSandbox() called with multiple threads in process gpu-process. hostname: invalid option -- 'f' Try 'hostname --help' for more information. (12:54:23) INFO: [Legendary]: Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary (12:54:23) INFO: [Gog]: GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl (12:54:23) INFO: [Backend]:

Heroic Version: 2.3.4 Brook Legendary Version: 0.20.25 Our Benefactors OS: Freedesktop.org KERNEL: 5.17.11-300.fc36.x86_64 ARCH: x64 CPU: AMD Ryzen 5 3400G with Radeon Vega Graphics @3.7 GOVERNOR: schedutil RAM: Total: 13.64 GiB Available: 11.44 GiB GRAPHICS: GPU0: Picasso VRAM: 512MB DRIVER:
PROTOCOL: wayland

(12:54:23) INFO: [Backend]: User Not Found, removing it from Store APPIMAGE env is not defined, current application is not an AppImage LaunchProcess: failed to execvp: xdg-settings (12:54:23) WARNING: [Backend]: Failed to register protocol with OS. [3:0531/125423.731601:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed [3:0531/125423.731681:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed [3:0531/125423.731760:ERROR:browser_main_loop.cc(269)] Gtk: gtk_widget_add_accelerator: assertion 'GTK_IS_ACCEL_GROUP (accel_group)' failed [3:0531/125423.902323:ERROR:browser_main_loop.cc(269)] Gdk: gdk_window_thaw_toplevel_updates: assertion 'window->update_and_descendants_freeze_count > 0' failed [42:0531/125427.271410:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 1 times! (12:54:27) INFO: [Backend]: Downloaded Winetricks [42:0531/125431.788278:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 2 times! [42:0531/125435.892995:ERROR:gl_surface_presentation_helper.cc(260)] GetVSyncParametersIfAvailable() failed for 3 times! (12:55:51) INFO: [Frontend]: Refreshing wine downloader releases (12:55:51) INFO: [WineDownloader]: Updating wine versions info (12:55:51) INFO: [WineDownloader]: Fetching upstream information... (12:55:55) INFO: [WineDownloader]: wine versions updated (12:56:14) INFO: [Frontend]: Refreshing wine downloader releases (12:56:14) INFO: [WineDownloader]: Updating wine versions info (12:56:14) INFO: [WineDownloader]: Fetching upstream information... (12:56:17) INFO: [WineDownloader]: wine versions updated (12:56:35) INFO: [Legendary]: Logging in with Legendary: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary auth --sid (12:56:35) DEBUG: [Legendary]: Running Legendary command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary auth --sid (12:56:39) INFO: [Frontend]: Refreshing Library (12:56:39) INFO: [Legendary]: Refreshing library... (12:56:39) INFO: [Legendary]: Refreshing Epic Games... (12:56:40) DEBUG: [Legendary]: Running Legendary command: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary list (12:56:45) INFO: [Legendary]: Updating game list (12:56:45) INFO: [Legendary]: Game List Updated (12:56:45) INFO: [Frontend]: No cache found, getting data from legendary... (12:56:45) INFO: [Legendary]: Refreshing library... (12:56:45) INFO: [Legendary]: Updating game list (12:56:45) INFO: [Legendary]: Game List Updated (12:56:45) INFO: [Frontend]: Force Update (12:56:52) INFO: [Frontend]: Refreshing Library (12:56:52) INFO: [Gog]: Found 0 game(s) to update

Steps to reproduce

try to login with Epic account

Expected behavior

facing some problem to login in Epic account Library not showing any epic games

Screenshots

System Information

OS: Fedora Linux 36 (Workstation Edition) x86_64 Kernel: 5.17.11-300.fc36.x86_64 CPU: AMD Ryzen 5 3400G (8) @ 4.000GHz GPU: AMD ATI Radeon Vega Series / Radeon Vega Mobile Series

Additional information

No response

[flavioislima]

The issue was fixed on 2.3.5 but flathub is taking almost 24h to update the package. don't know the reason, just triggered a new build to see if it will update now.

[flavioislima]

You can enable Unreal marketplace on settings and restart or log in with GOG and then it will fix it.

[syeedahmed]

You can enable Unreal marketplace on settings and restart or log in with GOG and then it will fix it.

ok man thanks for the quick reply

[mrbenino]

I seem to have encountered the same problem on the m1 pro processor. Only the library does not open at all for me, but instead it offers to go to the epic store

Heroic version 2.3.7

[christianda]

I seem to have encountered the same problem on the m1 pro processor. Only the library does not open at all for me, but instead it offers to go to the epic store

Heroic version 2.3.7

I went to Manage Accounts > Log in > Go to Library and it fixed this issue. I did this in Heroic Games Launcher in desktop mode.