HGL showing offline banner, even though I'm definitely online

[JonAbrams]

Describe the bug

HGL was working fine for me for a while until suddenly one day I had these issues:

1. In Heroic Games Launcher, there's a purple banner at the top that says "Offline (ignore)". Clicking ignore does nothing. I'm definitely online!
2. Launching games from Steam's Gaming Mode just shows the Steam loading spinner forever. Doesn't matter which game, as long as it was added to Steam by Heroic. Launching games from within HGL still works ok.

Add logs

(00:25:14) INFO:    [Legendary]:        Legendary location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(00:25:14) INFO:    [Gog]:              GOGDL location: /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(00:25:14) INFO:    [Connection]:       Connectivity: check-online
(00:25:14) INFO:    [Connection]:       Pinging external endpoints
(00:25:14) INFO:    [Gog]:              Checking for existing gog manifests
(00:25:14) INFO:    [Nile]:             Refreshing library...
(00:25:14) INFO:    [Nile]:             Refreshing Amazon Games...
(00:25:14) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/nile library sync
(00:25:14) INFO:    [Nile]:             Game list updated, got 424 games
(00:25:14) INFO:    [Backend]:          DRM module staus {
  "oimompecagnajdejgnnjijobebaeigek": {
    "name": "Widevine Content Decryption Module",
    "status": "new",
    "version": "4.10.2710.0"
  }
}
(00:25:14) WARNING: [Backend]:          Failed to register protocol with OS.
(00:25:14) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/legendaryConfig/legendary /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(00:25:14) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json --version
(00:25:14) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/nile_config /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/nile --version
(00:25:14) INFO:    [Connection]:       Connectivity: online
(00:25:14) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(00:25:14) INFO:    [Gog]:              Checking if login is valid
(00:25:14) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gogdlConfig /app/bin/heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/deck/.var/app/com.heroicgameslauncher.hgl/config/heroic/gog_store/auth.json auth
(00:25:14) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(00:25:15) INFO:    [Backend]:
System Information:
CPU: 8x AMD Custom APU 0405
Memory: 15.53 GB (used: 2.99 GB)
GPUs:
  GPU 0:
    Name: Advanced Micro Devices, Inc. [AMD/ATI] Sephiroth [AMD Custom GPU 0405]
    IDs: D=1435 V=1002 SD=0123 SV=1002
    Driver: amdgpu
OS: SteamOS 3.5.7 holo (linux)

The current system is a Steam Deck (model: OLED) in desktop mode
We are running inside a Flatpak container

Software Versions:
  Heroic: 2.13.0 Dorry & Broggy
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.0
  Nile: 1.0.1 Jonathan Joestar

(00:25:15) INFO:    [Backend]:          Checking for current version changelog
(00:25:15) INFO:    [Gog]:              Saved username to config file
(00:25:17) INFO:    [Winetricks]:       Downloading Winetricks
(00:25:19) INFO:    [WineDownloader]:   Updating wine versions info
(00:25:19) INFO:    [WineDownloader]:   Fetching upstream information...
(00:25:20) INFO:    [WineDownloader]:   wine versions updated

Steps to reproduce

1. Download a game from any source in Heroic Game Launcher
2. Click "Add to Steam" in the game's 3-dot menu
3. In Steam's Gaming Mode, launch the game.

Expected behavior

I expect launching games (added via HGL) in Gaming Mode to load, and not be stuck on a spinner.

Screenshots

No response

Heroic Version

Latest Stable

System Information

• OS [e. g. "Ubuntu"]: SteamOS 3.5.7 holo (linux)

Additional information

I've tried:

• Uninstalling and re-installing HGL via Discover.
• Resetting HGL via the Settings -> Advanced -> Reset Heroic.

[JonAbrams]

Fixed it by signing out of Amazon Games. When I try to sign in again, I just see a spinner. Games now start when launched from Steam of the flatpak run … command.

[chronohart]

I've been experiencing what seems to be the same issue. I don't launch any HGL games in Steam, but HGL has been showing me the Offline banner constantly for weeks now and I haven't been able to install any Amazon games. After finding this issue, finally, I tried logging out of Amazon and the banner immediately went away. When I try logging in to Amazon again, it simply spins forever with "Preparing Login..."

[arielj]

Closing as the issue seems to have been related to the amazon integration.

nile was updated in the latest release so login should work fine now

we can reopen if the issue persists