GoG Cloud Saves not being detected when syncing.

colinjmatt commented 2 months ago

Describe the bug

When syncing cloud saves in Heroic to a GoG game (in my only available example, this is Fallout 4 GOTY), it doesn't detect any cloud saves, and (successfully) uploads any saves on the current machine every time a sync is attempted.

Uploads have been verified as successful through the GoG cloud save management web UI which I've tested multiple times by manually deleting all cloud saves from the web UI and attempting another sync. The result is any saves on the local machine successfully re-upload. When trying to sync on another local machine, it detects 0 files in the cloud and uploads any that are present on that local machine.

If there's a difference in save files (by filename only I think), all unique files are uploaded from both local machines.

I have attempted all 5 sync methods that I know of to try and download saves on 2 different machines:

Via the Heroic UI to manually trigger one of the 4 sync options (Upload, Download, Force upload, and Force Download)
Automatically when starting/exiting a game

A potential trigger for this may have been when I first manually cleared save files from the GoG web UI, as I have been able to upload AND download as recently as 6 days ago, which is about a day before I manually cleared them (there's a new 200mb save limit coming in from GoG). Since then, Heroic will not see any cloud files.

I have attempted a sync using GoG Galaxy 2.0 on a Windows machine, and that behaves as expected and pulls save down from GoG Cloud. I am experiencing no issues with Epic Cloud saves.

Logs attached here 2024-08-21T19_35_43-gogdl.log 2024-08-21T19_35_43-heroic.log 1998527297-lastPlay.log

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Steps to reproduce

Trigger the sync process in any way at all for a game that has saves stored in the GoG cloud.

Expected behavior

Files should download/upload according to the sync action taken

Screenshots

No response

Heroic Version

Latest Stable

System Information

OS: Arch Linux and SteamOS
Heroic install version: Native and Flatpak versions
Prefixes are on ext4 drives, 1 nVME (desktop) and 1 SD card (Steam Deck)
RAM: yes
CPU: yes
Architecture: x86-64 AMD

Additional information

No response

frpnit commented 2 months ago

I can confirm the same happened to me and appears to be related with erasing save files from https://www.gog.com/account/cloud-saves ; i'm on windows so it's not OS specific issue

imLinguin commented 2 months ago

Indeed, there seems to be a corelation to that. I assume the server prevents from reading the cloud saves if there are files tagged for deletion and the client doesn't specify it supports that. We need to figure out how to specify that support and add respect files tagged for deletion

auterak commented 2 months ago

I think I've also encountered this problem with Cyberpunk 2077, where I manually removed some saves due to the new 200MB limit. It says that there are no files in the cloud when I try to sync the saves in Heroic.

I've tried another game (Chorus), where I did not remove any saves, and the cloud sync works just fine.

However I don't have any benchmarks if the cloud sync worked before, since I installed Linux and the games on my laptop after the fact. And on my main PC with Windows (source of the saves) it just works via Galaxy. I don't have other Windows machine to try it there.

colinjmatt commented 1 month ago

I can see this is now working since the latest update. Thanks!

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