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HiEventsDev / Hi.Events

Open-source event management and ticket selling platform. Perfect for concerts, conferences, and everything in between 🎟️
https://hi.events
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🌟Mitigate chargeback fraud attempts #170

Open islandmix opened 2 weeks ago

islandmix commented 2 weeks ago

Event promoters are challenged with simple fraud with eventgoers requesting chargebacks/refunds after the event... even though they attended the event.

How can a user be flagged/banned for repeated refund requests? If for the same event promoter or across the platform with multiple event promoters... I would like to see them not allowed to purchase or some type of flag set on their account. Open to suggestions.

Or, at a minimum, the system should not allow guest to process a refund request if their ticket was scanned already.

Set their account to another status that does not let them purchase new... status can be "Temporary Hold" or "Permanent Ban"... they can have complete access to system because they may have purchases in flight... but not allowed to purchase until a review is done and admin manually changes status.

Hope that makes sense... can't eliminate charge backs but can at least reduce the occurrence from perpetual fraudsters

daveearley commented 2 weeks ago

Good suggestion! I'll have a think about how to implement this and add it to the roadmap.