Closed findurance closed 5 years ago
vitorgalvao
commented
5 years ago To install and/or use virtualbox you may need to enable its kernel extension in: System Preferences → Security & Privacy → General
Did you do this? Because there are tons of issues of this exact same complaint, and they all failed to follow those instructions.
Also, please don’t remove the backticks from the template. Put your code inside them. As it is, your issue is hard to read.
findurance
commented
5 years ago If you have a ton of duplicate, I think this really shows as a usability issue: the error message is followed by a rather extensive list of Ruby script errors, hiding the actual error message from the user, and in at least two ways:
So, will this issue get along with one of those duplicate issues? If so, it would be good to make note of that issue in this bug report.
vitorgalvao
commented
5 years ago the error message is followed by a rather extensive list of Ruby script errors
Because you ran it with specific flags geared towards outputting more information for debugging.
If you have a ton of duplicate, I think this really shows as a usability issue
We have several issues for that problem, yes, but nowhere near the amount of installations this cask has, over ten thousand a month!
virtualbox (added 2489 days ago)
30 days: 10,091 (#11)
90 days: 32,572 (#11)
365 days: 142,347 (#10)If 10000 users handle it fine and 3 don’t, the problem isn’t the message but those 3 not reading it even when posting, or not searching before opening new issues. There’s only so much we can do in the way of information.
findurance
commented
5 years ago Because you ran it with specific flags geared towards outputting more information for debugging.
Well, it showed quite extensive output even without the debug flags.. Like so:
brew cask install virtualbox virtualbox-extension-pack ==> Caveats To install and/or use virtualbox you may need to enable its kernel extension in: System Preferences → Security & Privacy → General For more information refer to vendor documentation or this Apple Technical Note: https://developer.apple.com/library/content/technotes/tn2459/_index.html
==> Satisfying dependencies
==> Downloading https://download.virtualbox.org/virtualbox/6.0.12/VirtualBox-6.0.12-133076-OSX.dmg
Already downloaded: /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg
==> Verifying SHA-256 checksum for Cask 'virtualbox'.
==> Installing Cask virtualbox
==> Running installer for virtualbox; your password may be necessary.
==> Package installers may write to any location; options such as --appdir are ignored.
installer: Package name is Oracle VM VirtualBox
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
==> Purging files for version 6.0.12,133076 of Cask virtualbox
Error: Failure while executing; /usr/bin/sudo -E -- env LOGNAME=lassi USER=lassi USERNAME=lassi /usr/sbin/installer -pkg /usr/local/Caskroom/virtualbox/6.0.12,133076/VirtualBox.pkg -target / exited with 1. Here's the output:
installer: Package name is Oracle VM VirtualBox
installer: Installing at base path /
installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
Follow the instructions here:
https://github.com/Homebrew/homebrew-cask#reporting-bugs
/usr/local/Homebrew/Library/Homebrew/system_command.rb:111:in assert_success' /usr/local/Homebrew/Library/Homebrew/system_command.rb:52:inrun!'
/usr/local/Homebrew/Library/Homebrew/system_command.rb:29:in run' /usr/local/Homebrew/Library/Homebrew/system_command.rb:33:inrun!'
/usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:59:in block in run_installer' /usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:65:inwith_choices_file'
/usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:52:in run_installer' /usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:34:ininstall_phase'
/usr/local/Homebrew/Library/Homebrew/cask/installer.rb:214:in block in install_artifacts' /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/set.rb:674:ineach'
/System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/set.rb:674:in each' /usr/local/Homebrew/Library/Homebrew/cask/installer.rb:205:ininstall_artifacts'
/usr/local/Homebrew/Library/Homebrew/cask/installer.rb:103:in install' /usr/local/Homebrew/Library/Homebrew/cask/cmd/install.rb:23:inblock in run'
/usr/local/Homebrew/Library/Homebrew/cask/cmd/install.rb:16:in each' /usr/local/Homebrew/Library/Homebrew/cask/cmd/install.rb:16:inrun'
/usr/local/Homebrew/Library/Homebrew/cask/cmd/abstract_command.rb:36:in run' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:92:inrun_command'
/usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:158:in run' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:123:inrun'
/usr/local/Homebrew/Library/Homebrew/cmd/cask.rb:9:in cask' /usr/local/Homebrew/Library/Homebrew/brew.rb:102:in
findurance
commented
5 years ago So, just how is a user supposed to tell from that, whether a message actually tells it is a problem or not.
It would be far more clearer, if: a) Brew would quit after the first error, and not flood the console with other a bit useless output b) Brew would show the actual error as the final message, even if it flooded with the nonsense.
Also, the error message is not very informative:
"To install and/or use virtualbox you may need to enable"
So, you "may need to enable", in order to install. But the installation continues and then fails later.
Not usable.
vitorgalvao
commented
5 years ago After you run the install command, right at the top is the information, with a helpful ==> Caveats. Yes, you “may” need to do it because you may have already done it in a previous version.
The vast majority of people don’t have the problem you just experienced. The ones that do get pointed to the message, realise the mistake and carry on.
This is not important. You didn’t read the instructions, it happens, let it go. You’re not doing yourself any favours by being antagonistic on this front.
General troubleshooting steps
--force.brew update-reset && brew updateand retried my command.brew doctor, fixed as many issues as possible and retried my command.Description of issue
VirtualBox cask installer fails
Command that failed
brew cask install virtualbox virtualbox-extension-pack
Output of command with
--force --verbose --debug==> Cask::Installer#install ==> Printing caveats ==> Caveats To install and/or use virtualbox you may need to enable its kernel extension in: System Preferences → Security & Privacy → General For more information refer to vendor documentation or this Apple Technical Note: https://developer.apple.com/library/content/technotes/tn2459/_index.html
==> Cask::Installer#fetch ==> Satisfying dependencies ==> Downloading ==> Downloading https://download.virtualbox.org/virtualbox/6.0.12/VirtualBox-6.0.12-133076-OSX.dmg /usr/bin/curl -q --show-error --user-agent Homebrew/2.1.11-26-g9a03431\ (Macintosh\;\ Intel\ Mac\ OS\ X\ 10.14.6)\ curl/7.54.0 --location --silent --head --request GET https://download.virtualbox.org/virtualbox/6.0.12/VirtualBox-6.0.12-133076-OSX.dmg Already downloaded: /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg ==> Checking quarantine support /usr/bin/xattr /usr/bin/swift /usr/local/Homebrew/Library/Homebrew/cask/utils/quarantine.swift ==> Quarantine is available. ==> Verifying Gatekeeper status of /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg /usr/bin/xattr -p com.apple.quarantine /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg ==> /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg is quarantined ==> Downloaded to -> /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg ==> Verifying SHA-256 checksum for Cask 'virtualbox'. ==> Installing Cask virtualbox ==> Cask::Installer#stage hdiutil imageinfo /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg ==> Extracting primary container ==> Using container class UnpackStrategy::Dmg for /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg hdiutil attach -plist -nobrowse -readonly -noidme -mountrandom /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-1a3r0bk /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg find . -print0 mkbom -s -i /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/20190905-22809-gg8qq1.list -- /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/20190905-22809-u5ph8w.bom ditto --bom /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/20190905-22809-u5ph8w.bom -- /private/var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-1a3r0bk/dmg.w6QmP9 /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-p0s9w0 diskutil eject /private/var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-1a3r0bk/dmg.w6QmP9 cp -pR /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-p0s9w0/VirtualBox.pkg /usr/local/Caskroom/virtualbox/6.0.12,133076/VirtualBox.pkg cp -pR /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-p0s9w0/VirtualBox_Uninstall.tool /usr/local/Caskroom/virtualbox/6.0.12,133076/VirtualBox_Uninstall.tool cp -pR /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-p0s9w0/UserManual.pdf /usr/local/Caskroom/virtualbox/6.0.12,133076/UserManual.pdf chmod -Rf +w /var/folders/c1/m_f2hl714jng_p6c1xqt37r00000gn/T/d20190905-22809-p0s9w0 ==> Verifying Gatekeeper status of /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg /usr/bin/xattr -p com.apple.quarantine /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg ==> /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg is quarantined ==> Propagating quarantine from /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg to /usr/local/Caskroom/virtualbox/6.0.12,133076 /usr/bin/xattr -p com.apple.quarantine /Users/lassi/Library/Caches/Homebrew/downloads/7dbbf6515aed00af07539cb1a2518d47806b99674d0261272edb986beb595f85--VirtualBox-6.0.12-133076-OSX.dmg /usr/bin/xargs -0 -- /bin/chmod -h u+w /usr/bin/xargs -0 -- /usr/bin/xattr -w -s com.apple.quarantine 0181\;5d70c91f\;Homebrew\x20Cask\;D88F3F70-5BAD-490A-BB7F-023BA91C9A92 ==> Creating metadata directory /usr/local/Caskroom/virtualbox/.metadata/6.0.12,133076/20190905090014.321. ==> Creating metadata subdirectory /usr/local/Caskroom/virtualbox/.metadata/6.0.12,133076/20190905090014.321/Casks. ==> Installing artifacts ==> 3 artifact/s defined
==> Installing artifact of class Cask::Artifact::Pkg ==> Running installer for virtualbox; your password may be necessary. ==> Package installers may write to any location; options such as --appdir are ignored. /usr/bin/sudo -E -- env LOGNAME=lassi USER=lassi USERNAME=lassi /usr/sbin/installer -pkg /usr/local/Caskroom/virtualbox/6.0.12,133076/VirtualBox.pkg -target / -verboseR installer: Package name is Oracle VM VirtualBox installer: Installing at base path / installer:PHASE:Preparing for installation… installer:PHASE:Preparing the disk… installer:PHASE:Preparing Oracle VM VirtualBox… installer:PHASE:Waiting for other installations to complete… installer:PHASE:Configuring the installation… installer:STATUS: installer:%9.857540 installer:PHASE:Writing files… installer:%25.475077 installer:PHASE:Writing files… installer:%49.769023 installer:PHASE:Writing files… installer:%86.611429 installer:PHASE:Running package scripts… installer:%87.488225 installer:PHASE:Running package scripts… installer:PHASE:Validating packages… installer:%97.750000 installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) ==> Purging files for version 6.0.12,133076 of Cask virtualbox Error: Failure while executing;'
Error: Kernel.exit
/usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:167:in '
/usr/bin/sudo -E -- env LOGNAME=lassi USER=lassi USERNAME=lassi /usr/sbin/installer -pkg /usr/local/Caskroom/virtualbox/6.0.12,133076/VirtualBox.pkg -target / -verboseRexited with 1. Here's the output: installer: Package name is Oracle VM VirtualBox installer: Installing at base path / installer:PHASE:Preparing for installation… installer:PHASE:Preparing the disk… installer:PHASE:Preparing Oracle VM VirtualBox… installer:PHASE:Waiting for other installations to complete… installer:PHASE:Configuring the installation… installer:STATUS: installer:%9.857540 installer:PHASE:Writing files… installer:%25.475077 installer:PHASE:Writing files… installer:%49.769023 installer:PHASE:Writing files… installer:%86.611429 installer:PHASE:Running package scripts… installer:%87.488225 installer:PHASE:Running package scripts… installer:PHASE:Validating packages… installer:%97.750000 installer: The install failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.) Follow the instructions here: https://github.com/Homebrew/homebrew-cask#reporting-bugs /usr/local/Homebrew/Library/Homebrew/system_command.rb:111:inassert_success' /usr/local/Homebrew/Library/Homebrew/system_command.rb:52:inrun!' /usr/local/Homebrew/Library/Homebrew/system_command.rb:29:inrun' /usr/local/Homebrew/Library/Homebrew/system_command.rb:33:inrun!' /usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:59:inblock in run_installer' /usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:65:inwith_choices_file' /usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:52:inrun_installer' /usr/local/Homebrew/Library/Homebrew/cask/artifact/pkg.rb:34:ininstall_phase' /usr/local/Homebrew/Library/Homebrew/cask/installer.rb:214:inblock in install_artifacts' /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/set.rb:674:ineach' /System/Library/Frameworks/Ruby.framework/Versions/2.3/usr/lib/ruby/2.3.0/set.rb:674:ineach' /usr/local/Homebrew/Library/Homebrew/cask/installer.rb:205:ininstall_artifacts' /usr/local/Homebrew/Library/Homebrew/cask/installer.rb:103:ininstall' /usr/local/Homebrew/Library/Homebrew/cask/cmd/install.rb:23:inblock in run' /usr/local/Homebrew/Library/Homebrew/cask/cmd/install.rb:16:ineach' /usr/local/Homebrew/Library/Homebrew/cask/cmd/install.rb:16:inrun' /usr/local/Homebrew/Library/Homebrew/cask/cmd/abstract_command.rb:36:inrun' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:92:inrun_command' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:158:inrun' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:123:inrun' /usr/local/Homebrew/Library/Homebrew/cmd/cask.rb:9:incask' /usr/local/Homebrew/Library/Homebrew/brew.rb:102:inexit' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:167:inrescue in run' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:146:inrun' /usr/local/Homebrew/Library/Homebrew/cask/cmd.rb:123:inrun' /usr/local/Homebrew/Library/Homebrew/cmd/cask.rb:9:incask' /usr/local/Homebrew/Library/Homebrew/brew.rb:102:inOutput of
brew cask doctor==> Homebrew Version 2.1.11-26-g9a03431 ==> macOS 10.14.6 ==> SIP Enabled ==> Java N/A ==> Gatekeeper support Enabled ==> Homebrew Cask Install Location