Can't create and restore wallet

[ahilis]

There is a problem, nothing happens after click on a button to create or restore a wallet. UI blinks for a moment and hanging with message "Restoring wallet...", "Refresh balance" icon keeps spinning Windows 10. But on a laptop with the same OS works well. Any suggestions?

Last rows from log file: [2020-05-21T17:46:33.0508Z] [info] =========== win32 platform =========== [2020-05-21T17:46:33.0509Z] [info] ======== production enviroment ======== [2020-05-21T17:46:36.0506Z] [debug] ElectronApp:: starting App Service [2020-05-21T17:46:36.0582Z] [debug] ElectronAppService::createAppMenus called [2020-05-21T17:46:44.0764Z] [debug] ElectronAppService::importDatabase called [2020-05-21T17:46:44.0777Z] [debug] ElectronAppService::importDatabase success [2020-05-21T17:46:44.0778Z] [debug] ElectronAppService::startSqlService starting sql service [2020-05-21T17:46:46.0595Z] [error] BaseService:: sql error Sql Service instance is not set. Cannot perform database functions right now. [2020-05-21T17:46:46.0628Z] [debug] DataService::loadAllWallets called [2020-05-21T17:47:24.0144Z] [debug] DataService::restoreExistingWallet called

[uanl979]

Hey @ahilis

I have several questions

• Did you left the app opened for a while?
• Are you operating your wallet in full mode?
• Does this happens always, even after restarting the application?

If you like, I can open a ticket on your behalf, in our support system. Just need an email from you.

[ahilis]

Thank you for reply

• Sure, for a long time
• No
• Yes But eventually, I've found the solution, thanks to support channel in discord. I uninstalled all versions and installed the latest one. Oh yes, and I erased %AppData%/horizen and created new wallet

[uanl979]

I'm glad you found the solution on discord!

Will be closing this issue since it has been solved.

If you have any further questions or any future doubts, please raise a ticket at our support system :)

We offer support 24/7: https://support.horizen.global/