When Refreshing Wallet Balance - Get Error (Using Version 1.2.7-beta)

HorizenOfficial / Sphere_by_Horizen

85 stars 57 forks source link

When Refreshing Wallet Balance - Get Error (Using Version 1.2.7-beta) #36

Open ChurchOfNotNothing opened 4 years ago

ChurchOfNotNothing commented 4 years ago

At the beginning of the month I logged-in and everything was great. I went back in and got the error in a red box. I then came here to github and downloaded the newest version (Version 1.2.7-beta) and logged-in...got the same thing.

Not sure what is happening. This seems very strange. refresh-error

angievi commented 4 years ago

Hi! @ChurchOfNotNothing could you please open a ticket here: https://support.horizen.global/ .

In the ticket please also send us your IP address/ISP or VPN if you have any, so we can have a closer look at this.

thank you!

angievi commented 4 years ago

Also, @ChurchOfNotNothing please send us any information via the support channel, and if you prefer not to hand over your IP details its ok but we won't be able to help you without it.

Let me know if you need anything else! Angie.