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HorizenOfficial / arizen

Arizen is the API wallet for Horizen with encrypted and only locally stored files!
https://horizen.global
MIT License
72 stars 61 forks source link

Cannot Login Arizen wallet #440

Closed supermera closed 3 years ago

supermera commented 4 years ago

I trying to restore my ZEN wallet with uatw file. When trying to login - Wallet with this name does not exist. I tried several time retype name double checked file name and nothing.

uanl979 commented 3 years ago

Hey there @supermera

We have a support system in Horizen, called Helpdesk. Do you want me to raise a ticket on the Helpdesk on your behalf? I just need an email, or you could raise a ticket at support.horizen.io.

Regards Rubén

uanl979 commented 3 years ago

Hey just following up, have you already solved you issue?

uanl979 commented 3 years ago

Closing this issue, in you are still having issues, please raise it at our Helpdeks at support.horizen.io