Closed danj1980 closed 1 month ago
Hello danj1980
Thank you for reaching out. By LIVE mode, I assume you mean that you are using the actual calling app and not the one served from the local server.
Can you try this? https://developers.hubspot.com/docs/api/crm/extensions/receive-calls-in-hubspot-when-using-calling-apps#ungate-your-account
Let us know if you still see the issue.
Thank you
Hemang Thakkar
By LIVE mode, I assume you mean that you are using the actual calling app integration.
By LIVE mode, I mean Production mode, the way that users will install the app and use the third party dialler.
It appears that the option described in that link is not available on Free accounts which is probably incorrect?
Please also see here where the comment says that it is a Hubspot system issue? https://community.hubspot.com/t5/APIs-Integrations/Limit-calling-minutes-per-portal-could-not-be-found-for-portalId/m-p/982611/highlight/true#M73936
Hello @danj1980 I tried to reproduce the issue on our end but I couldn't. Can you still reproduce it? Here's what I see.
Can you see an option to select Calling Provider on settings page? like this
If yes, then select your provider and then you should be able to see the calling app in the popover.
Can you confirm if 'isReady' set to true? If 'isReady' is set to false and if it's only integration installed in your portal, then you would not see the calling provider dropdown.
cc @alonso-cadenas
@danj1980 Do you have any more questions? If not, then we would go ahead and close this issue. In case issue persists, you can reopen the issue.
Hemang Thakkar
Checklist
Description In LIVE mode, when the user presses the Phone icon in the toolbar, they receive the following notification.
The HubSpot HTTP response when that button is pressed says
However, the app is connected successfully as the user is able to press the Call icon directly on a Contact. It is simply that they cannot open the widget via the Phone icon in the toolbar.
In Local mode, the app functions perfectly and the Phone icon in the toolbar functions correctly.
Expected behavior In LIVE mode, the phone icon should open the third party calling widget.
To Reproduce
Screenshots/source code Screenshot showing what happens when the Phone icon is pressed
Contact showing that the integration and third party calling is available
![DanJ_1-1716207412484](https://github.com/HubSpot/calling-extensions-sdk/assets/12071228/d3a7bae6-b02b-4385-bb60-b4a0850e33f6)
Device information Device: PC OS: Windows 11 Browser: Tested with the latest versions of Firefox, Chrome and Edge