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Hubs-Foundation / hubs-cloud

Resources for self hosted Hubs Cloud instances
Mozilla Public License 2.0
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Scene/Avatar thumbnail failed to load #223

Open hungleon2112 opened 2 years ago

hungleon2112 commented 2 years ago

Hello!

After import all the scene and avatar, when I tried to create a room and setup some options like chose scene and avatar, the thumbnail of them do not load correctly.

image image

I've checked in Developer Tools and I see the error 502 image

If I open it directly from browser, it says Internal Server Error image

Thank you!

hungleon2112 commented 2 years ago

Hi @robinkwilson ,

I see we already had the report in this thread https://github.com/mozilla/hubs/discussions/3439

But I did rebuild the stack but it didn't fix my issue. Can you help me? Thank you!

DonShd commented 2 years ago

I have the same problem. Have any advice?

Can you describe what updates you did to your stack?

I created new stack in tokyo region and used the lastest version.

What version of the stack are you running, personal or enterprise?

enterprise version

If it's an enterprise stack, how many servers are running?

single server . t4.large

If you open your browser's developer tools, view the "Network" tab, what status codes do you see for those image requests?

I got 502 code.

Thank you.

humaiclub commented 2 years ago

Hi, I also have this problem, I setup my instance yesterday. Any thoughts are much appreciated. I made a video showing everything here if it helps: https://www.screencast.com/t/ZbmHpzhEco

Instance type t3.medium

humaiclub commented 2 years ago

Ok, I just solved the issue by starting over 100% from the beginning and realized that I used keys from a server location different from the one my instance is running on. I corrected the issue and now everything is working perfectly.

DonShd commented 2 years ago

@humaiclub Thank you! I created new stack with new key pairs to solved this problem.