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Hubs-Foundation / hubs

Duck-themed multi-user virtual spaces in WebVR. Built with A-Frame.
https://hubsfoundation.org
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Hubs Spiking CPU to 100% and gets stuck in Chrome #3546

Open Charlesc22 opened 3 years ago

Charlesc22 commented 3 years ago

I have person that is having trouble loading Hubs rooms with all their browsers except Firefox. They are on a PC.

What happens is that when they try to load a Hubs room, either from hubs.mozilla.com or on a hubs cloud instance, their CPU spikes to 100% and just hangs there.

I had them turn off their Chrome extensions to see if there was a conflict, which they have done and did not solve the problem, and they said their Opera instance had no extensions.

They took screenshots of their console messages in the different browsers. See attached. 1- Opera 2- Edge 3- Chrome 4- Brave 5- Firefox (worked) Any idea how to solve this or what the issue may be?

spiking problem (Brave) no problem Firefox spiking problem (Opera) spiking problem (Edge) spiking problem (Chrome)

┆Issue is synchronized with this Jira Task

johnshaughnessy commented 3 years ago

What platform are they on? (Windows, Mac OS, Linux) Does this happen in the default (new room) scene or only in a specific scene?

They may need to configure their graphics settings so that Chrome can use their dedicated graphics card, if they have one (e.g. via the Nvidia Control Panel https://windowsloop.com/set-nvidia-graphics-card-as-default-windows/ )

johnshaughnessy commented 3 years ago

Might also be worth checking if other webgl examples are running slowly or if it is just Hubs https://threejs.org/examples/#webgl_animation_keyframes

Charlesc22 commented 3 years ago

Thanks for the response John, They are on a PC. I will have them try what you suggested c